Desktop support-Windows operating system

NTT DATA

United States

United States

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Über

divh2Desktop Support Technician/h2pNTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now./ppWe are currently seeking a Desktop Support Technician to join our team in Edison, New Jersey (US-NJ), United States (US)./ppThe Desktop Support Technician will be responsible for performing various managed client services for a strategic customer. These services include: IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivering a high level of customer service./ppThis position will be working in Edison but also could be required to work in Old Bridge, Perth Amboy, and Belle Meade. Rotating On-call/holiday and occasional weekend support. This role requires working onsite daily at our clients facility and requires employee get a Flu vaccination on or before start date to the extent required by applicable law./ppJob Responsibilities Include:/pulliPerforming moderate-to-complicated configuration and repair of desktop/notebook computer equipment (and connected peripherals), low-to-moderate installation of IP phone handsets including network drops, and moderate troubleshooting of technical issues on desktop/notebook computer equipment./liliProvide customer service to a large end user base onsite at customers location regarding computing functionality, questions, diagnostics, assistance, and consultations in one on one or group situations via in person, phone, email, and video conferences, etc./liliEnsures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance./liliDiagnoses and resolves product performance problems using advanced tools / technical knowledge to remediate customer problems. Ability to identify issues caused by firewall, proxy, or anti-virus software./liliBreak/Fix (Hardware and Software) -Performs troubleshooting, parts replacement, and repair on desktops / notebooks, printers, and attached peripherals. Diagnoses and resolves product performance problems using advanced tools / technical knowledge./liliIMAC - Desktop, Laptop, printer and attached peripherals installation maintenance including hardware, software, and consumables./liliTicket and workload management utilizing customer provided ticketing system./liliPhysically able to lift and move hardware./li/ulpBasic Qualifications:/pulliMust have at least at least 3+ years of experience desktop support experience including:/liulliHands on experience with workstation hardware, including assembly, troubleshooting and components replacement./liliHands on experience with installation, configuration and troubleshooting Windows operating systems, MS applications (office), Antivirus programs, Browsers./li/ul/ulpPreferred Skills:/pulliMS Windows, MS Office, Google Workspace knowledge, ChromeOS, IOS, Citrix client/liliMotivated technician with proven troubleshooting skills/liliProven customer service skills - Must be able to effectively communicate with customers over the phone, in person and via email while providing excellent customer service./liliMust be able to effectively multi-task and work in a dynamic, fast-paced team environment./liliFamiliarity with workgroup and domain environments/liliWindows 10 / ChromeOS / Cloud Ready Deployments/liliActive Directory - Computer management/liliImaging, software push using Ivanti LANDesk/liliWork with vendors to help troubleshoot and resolve vendor supported applications and hardware (liaison between end user, vendor, and other support towers)/liliSmart hands for specific support towers. Provide boots on ground for outages and major incidents and follow directions provided by advanced support towers (Epic, Citrix, Network, Server, Cyber, Enterprise applications)/liliBreak-fix/Install - thin clients, mobility devices, desktops / laptops, Chrome devices, peripherals (signature pads, scanners, credit card machines)/li/ul/div

United States

Sprachkenntnisse

English

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