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Job Title:
Desktop Support Technician I
FLSA Status:
Non-Exempt
Department:
Enterprise End-User Services
Hours of Operation:
Monday - Friday (Saturdays by rotation, 8:00am - 12:00pm), overtime as required
General Job Summary:
First point of contact for end users in a physical Windows pc environment. Troubleshooting and resolving computer hardware, software, and printer problems reported to the helpdesk.
Organizational Duties and Responsibilities:
Supports the mission, vision, and philosophy of the Bank. Complies willingly with all organizational policies and procedures. Supports all functions that maintain compliance with regulatory agencies. Essential Duties and Responsibilities:
Provide Tier 1 troubleshooting of computer hardware/software/ printer problems Basic Network troubleshooting Setup/ Relocate equipment for new/ transferring employees Assist in hardware/software implementation/ deployment activities Provide user account administration Provide support for user's mobile devices with MDM IT project participation Gather required information for requests to be escalated to T2 or advanced teams Other Functions:
Utilize helpdesk tracking software Assist with creating & maintaining procedures for the team Onsite support & equipment setup at remote locations Working Conditions:
Works in office setting Travel to branches as needed Minimum Job Requirements:
Education:
High School or GED Equivalent
Experience:
1-2 years of experience in a helpdesk support environment or educational equivalent Strong working knowledge of Microsoft Windows OS and Microsoft Office 365 applications, including Outlook in an Exchange M365 environment Specific Skills:
Ability to troubleshoot and resolve hardware and software problems Ability to communicate technical material in "user friendly" manner Detail oriented Self-motivated, dependable, timely Demonstrate initiative Practice active learning skills Ability to prioritize tasks and multi-task various work activities Ability to work flexible schedules Ability to combine pieces of information and form relationships or conclusions about unrelated material Use critical thinking skills to identify strengths and weaknesses of various solutions Capability to communicate and collaborate with all levels of management and employees Demonstrate active listening skills Professional appearance and demeanor Licenses:
Driver's License Required
Physical requirements:
The physical demands described here are representative of those that must be met by an employee in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Primarily sedentary work performed in an office environment Ability to sit for extended periods of time while working at a computer Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment Ability to speak clearly and hear well enough to communicate with clients, team members, and vendors via phone, video, and in person Visual acuity sufficient to read computer screens, printed documents, and financial data Occasional standing, walking, bending, or reaching Ability to lift and carry up to 10-15 pounds occasionally (e.g., files, office supplies) Benefits:
401(K) with a company match of up to 6% ESOP employer match Medical insurance Dental insurance Vision insurance Cancer/Disease insurance Accident insurance Flexible Spending Accounts Flexible Savings Accounts Health Savings Accounts Bank paid Life/AD&D insurance Voluntary Life/AD&D insurance Bank paid Short-Term and Long-Term Disability insurance Employee Stock Purchase Plan Employee Assistance Program
Sprachkenntnisse
- English
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