2nd Line Support Engineer

Pardoe Wray

Bedale, England, United Kingdom

Bedale, England, United Kingdom

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Über

We’re partnering with a global organisation to hire a 2nd Line Infrastructure Engineer to support and enhance their group-wide IT infrastructure. This role focuses on BAU support, technical escalations, and assisting with infrastructure and network projects. The Role * Own and resolve 2nd line BAU tickets in line with SLAs * Act as an escalation point for local IT teams * Provide remote and on-site support to users * Support infrastructure, network, and security projects * Assist senior engineers with servers, networks, backups, and MDM * Maintain accurate ticketing and documentation Key Skills & Experience * 2+ years in a 2nd line support / infrastructure role (ideally from an MSP) * Strong Microsoft stack experience (Windows 10/11, Server, AD, Azure AD, O365) * Networking fundamentals (VLANs, DHCP, DNS, Wi-Fi) * VMware and Veeam experience * Awareness of cyber security best practices * Strong communication and problem-solving skills

Bedale, England, United Kingdom

Sprachkenntnisse

English

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