E-Commerce Specialist

Sportiqe is scaling our direct-to-consumer business and we need a detail-oriented, customer-focused eCommerce Specialist to own the day-to-day operations of our online store. If you thrive on organization, love solving problems, and want to grow with a team that values both precision and agility, this role is for you

Please note: This role is based in Tempe, Arizona and is NOT remote 

HOW YOU WILL CONTRIBUTE

Customer Experience & Operations

• Manage all e-commerce customer care to deliver our Comfort Guarantee: email, phone, order accuracy, delivery tracking, and issue resolution
• Own the returns process including exchanges, refunds, and customer support inquiries
• Stay current on product knowledge and offerings to provide exceptional service

Inventory & Site Management

• Assist with online inventory management and ensure timely product replenishment through coordination with Design and Print teams
• Make basic website updates for product launches, pricing, and content using Shopify

Cross-Functional Coordination

• Partner with our marketing agency and internal teams (Sales, Creative) to execute product launches and campaigns
• Coordinate logistics for marketing initiatives: sample procurement, photoshoot organization, copywriting timelines, and project calendars
• Manage graphic design project timelines for B2B initiatives
• Serve as the primary liaison for internal and external stakeholders including vendors, influencers, and third-party partners

Process & Communication

• Maintain internal calendars for product releases, markdowns, and promotional activities
• Identify and communicate opportunities to improve the ecommerce experience, site functionality, and customer engagement
• Create and follow SOPs with detailed documentation

  WHO YOU ARE FOR THE TEAM 

• 1–3 years in ecommerce, marketing coordination, or customer operations
• Proficient in Shopify, particularly product page creation
• Advanced skills in Microsoft Office, Google Suite, and Slack
• Experience with customer service platforms (Zendesk, Gorgias, Redo preferred)
• Strong written and verbal communication with internal teams and external stakeholders, including C-Suite Executives and Owners
• Highly organized with the ability to manage multiple projects and competing priorities
• Self-directed executor who asks clarifying questions and keeps the team informed
• Detail-oriented with a commitment to accuracy, process documentation, and follow-through
• Growth-minded, receptive to feedback, and adaptable to change
• Creative problem-solver who finds solutions under ambiguity

 WHY YOU'LL BE EXCITED TO WORK HERE

In addition to offering a community of awesome people you will get to spend time with every day, you'll also receive the following:

• Comprehensive benefits including medical, dental, vision, HSA and 401K match 
• Generous PTO and sick time
• 12 paid holidays annually including your birthday
• Company learning, wellness, and team building events
• Annual apparel credit for Sportiqe items and quarterly clothing purges (free clothes anyone?) 
• The opportunity to make a difference with teammates who believe in our core values of: teamwork, can-do attitude, integrity, respect, fun, and evolve.
• This role can grow into an eCommerce Manager for the person who embraces our core value of "Evolve," desiring to deliver results, grow and take on challenges.

ABOUT US

Sportiqe, established in Arizona in 2006, is a full-service lifestyle apparel brand delivering unique products backed by our 100% Comfort Guarantee. We serve premium corporate brands, resorts, professional sports, music and entertainment markets, and sell our own brand direct-to-consumer.

We work in a relaxed environment but move quickly and with agility. Our people are our passion, and we incorporate our core values into everything we do. Building a diverse and inclusive workplace is paramount to our success—we welcome people of all backgrounds, experiences, perspectives, and abilities.

Security Note : Sportiqe will never contact you via text to set up an interview or extend an offer. We conduct all interviews in-person or virtually (face-to-face). If you receive a suspicious request, contact us directly to verify.