Front Desk Receptionist/Office Assistant

We are seeking a friendly, organized, and dependable Front Desk Receptionist / Office Assistant to join our team at a fast-paced Assisted Living Facility for seniors. This role is the first point of contact for residents, families, visitors, and vendors, and plays a key role in supporting daily administrative and office operations.

The ideal candidate is professional, compassionate, detail-oriented, and able to multitask in a healthcare environment while providing excellent customer service.

Key Responsibilities

• Greet and assist residents, families, visitors, and vendors in a courteous and professional manner
• Answer and route incoming phone calls promptly and accurately
• Maintain sign-in/sign-out logs and follow facility security procedures
• Assist with administrative tasks such as filing, copying, scanning, and data entry
• Support management with basic office duties and special projects as needed
• Receive and distribute mail, packages, and deliveries
• Maintain a clean, organized, and welcoming front desk and lobby area
• Communicate effectively with nursing, caregiving, and administrative staff
• Handle sensitive information with confidentiality and discretion
• Assist with scheduling, record requests, or resident-related documentation as assigned

Qualifications

• High school diploma or equivalent required
• Previous experience as a receptionist, front desk associate, or office assistant preferred
• Experience in healthcare, senior living, or customer service strongly preferred
• Strong communication and interpersonal skills
• Professional appearance and demeanor
• Ability to multitask and remain calm in a fast-paced environment
• Proficiency with basic office equipment and computer systems (email, Microsoft Office, etc.)
• Compassionate, patient, and respectful when working with seniors and families

Job Summary
We are seeking a professional and organized Front Desk Receptionist/Office Assistant to join our dynamic team. This role is vital in ensuring smooth office operations, providing exceptional customer service, and supporting administrative functions. The ideal candidate will possess strong computer skills, excellent communication abilities, and experience in office management or clerical support. This position offers an opportunity to work in a fast-paced environment where organizational skills and attention to detail are highly valued.

Responsibilities

• Greet visitors and clients promptly and professionally, creating a welcoming environment
• Manage multi-line phone systems, directing calls efficiently and courteously
• Handle appointment scheduling, calendar management, and coordinate meetings using Microsoft Office and Google Workspace tools
• Perform data entry, filing, and maintain accurate records using QuickBooks and other office management software
• Assist with bookkeeping tasks, including basic invoicing and expense tracking
• Support administrative tasks such as proofreading documents, managing correspondence, and maintaining office supplies
• Provide exceptional customer service by addressing inquiries via phone, email, or in person
• Support medical or dental reception duties as needed, including patient check-in and appointment confirmation
• Maintain organization of files, documents, and office equipment to ensure operational efficiency
• Support personal assistant duties such as calendar management and travel arrangements when required

Requirements

• Proven experience in office management, clerical work, or administrative support
• Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel, Outlook), Google Workspace, and data entry skills
• Excellent phone etiquette with experience managing multi-line phone systems
• Exceptional organizational skills with the ability to multitask efficiently in a fast-paced environment
• Attention to detail for proofreading documents and managing schedules accurately
• Previous experience as a receptionist or in customer support roles such as medical or dental receptionist is advantageous
• Ability to prioritize tasks effectively
• Ability to handle confidential information discreetly and professionally

This role is integral to maintaining an efficient office environment while delivering outstanding customer service. We welcome candidates who are proactive, detail-oriented, and eager to contribute positively to our team.

Job Type: Full-time

Pay: $ $16.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person