Concierge

Job Title: Concierge

Location: Deerfield, IL 60015

Employment Type: Full-Time / Part-Time; flexible shifts to include weekends, overnight and 2nd shift Pay Rate: $18.53 per hour

About Us

At Tamarisk Northshore, we are dedicated to creating a warm, welcoming environment for our residents and their families. Our team is passionate about delivering exceptional service and ensuring every interaction reflects care, respect, and professionalism.

Position Overview

We are seeking a Concierge to be the first point of contact for residents, families, and visitors. This role is essential in providing outstanding customer service and supporting the daily operations of our senior living community.

Key Responsibilities

• Service as our guest's first point of contact, greet residents and provide general assistance to visitors, prospective residents, and families
• Answer phone calls and direct inquiries promptly and accurately
• Ensure the safety of the residents and property by monitoring surveillance cameras, door alarms, life safety systems, building alarms and investigating any unusual activity
• Assist with scheduling appointments, transportation, and community activities
• Receive packages and deliver or hold as requested
• Maintain the sign in/out log for the issuance of community key fob
• Ensure that resident/family/employee concerns receive timely response and follow up, thus striving to provide a high level of customer satisfaction
• Maintain a positive and professional demeanor toward all residents, visitors and co-workers
• Maintain a clean and organized reception area
• Provide general administrative support to the management team and other departments
• Perform other duties as assigned

Qualifications

• High school diploma or equivalent required
• Previous experience in hospitality, customer service, or senior living preferred
• Strong communication and interpersonal skills
• Ability to work as a part of a team and handle multiple tasks efficiently
• Proficiency in basic computer applications
• Customer service attitude
• Compassionate, professional, kind, engaging, empathetic and helpful
• Maintain a positive and friendly attitude toward the residents and your co-workers
• Ability to focus attention on guest needs, remaining calm, courteous, and responsible always

Why Join Us?

• Competitive pay
• Paid time off and holiday pay
• A supportive and caring work environment
• Opportunities for growth and development
• Make a meaningful impact on the lives of seniors every day

Apply Today

If you are passionate about providing exceptional service and creating a positive experience for others, we'd love to hear from you.

Job Types: Full-time, Part-time

Pay: $18.53 per hour

Ability to Commute:

• Deerfield, IL Required)

Work Location: In person