CHC Service Coordinator

5000 - CHC
• CHC SERV - CHC Service Coordinator

Job Overview

Location: Pennsylvania

FLSA Status: Non-Exempt

Employment Details

Employment Type: Full Time

Work Location: Hybrid

Schedule: Standard

This position is classified under the Fair Labor Standards Act (FLSA) and applicable Pennsylvania labor regulations.

About Our Company

PA Health Management is dedicated to supporting individuals through person-centered service coordination and community-based care. We are committed to promoting independence, dignity, and quality of life by partnering with participants, families, and providers to ensure access to the services and supports they need to thrive.

Position Summary

The Service Coordinator supports participants in accessing and coordinating services through Medicaid Waiver programs, the MA State Plan, and other social and medical resources. This role manages an assigned caseload and ensures participant-centered planning, service coordination, compliance, and ongoing engagement through a hybrid work model combining remote administrative work and field-based participant support.

Position Scope

The Service Coordinator is responsible for coordinating services, monitoring participant outcomes, and advocating for individuals across home and community-based settings. The position requires consistent participant interaction, collaboration with providers and agencies, and detailed documentation to ensure services align with participant goals, regulatory requirements, and funding authorizations.

Key Responsibilities

This role ensures timely, compliant, and person-centered service coordination for assigned participants. The Service Coordinator independently manages caseload responsibilities while collaborating with interdisciplinary teams to promote participant well-being, independence, and continuity of care.

Secondary Duties

Assist in identifying alternative or supplemental funding sources

Support quality assurance activities and internal reviews

Participate in professional development and continuing education

Represent PA Health Management in community and partner interactions as assigned

Tasks

Conduct person-centered assessments and level-of-care evaluations at least annually

Develop, implement, and update individualized service plans at least quarterly or as needed

Assist participants in identifying and accessing authorized waiver, medical, and social services

Coordinate services with healthcare providers, community agencies, and government entities

Monitor participant needs, outcomes, and service effectiveness

Conduct required face-to-face participant visits and routine telephone contacts

Advocate for participant needs and promote independence and quality of life

Enter all required documentation accurately and within established timelines

Participate in meetings, trainings, and interdisciplinary coordination activities

KPIs

Timeliness and accuracy of assessments and service plans

Compliance with visit, contact, and documentation requirements

Caseload management effectiveness

Participant satisfaction and outcome measures

Audit and regulatory review results

Decision Making

The Service Coordinator may make routine service coordination and planning decisions within established policies, funding authorizations, and regulatory requirements. Complex or high-risk matters are escalated to supervisory or leadership staff.

Regulatory Frameworks

Medicaid Waiver programs

MA State Plan services

Federal and Pennsylvania regulations governing service coordination

Program-specific policies and participant rights requirements

Confidentiality

Maintains strict confidentiality of participant, family, and organizational information in accordance with HIPAA, privacy laws, and PA Health Management policies.

Documentation Requirements

Participant assessments and evaluations

Individualized service plans and revisions

Visit notes and service coordination records

Compliance and regulatory documentation completed within required timeframes

Education

Bachelor's degree in Social Work, Psychology, Human Services, or a related field required

Equivalent combination of education and relevant experience may be considered

Experience

Minimum of three (3) years of experience in service coordination, case management, or a related human services role preferred

Experience working with waiver-funded or I/DD populations strongly preferred

Technical Skills

Proficiency in Microsoft Office Suite and Microsoft Teams

Ability to work within multiple electronic documentation and data systems

Strong data entry, recordkeeping, and administrative accuracy

Languages

Fluency in English is required.

Driver License

Valid driver's license required

Reliable transportation required for regional travel

Travel Requirement

Regular travel required within a designated regional area. In-person attendance required for meetings, trainings, and team events as scheduled.

Legal Disclaimer

This job description outlines the general nature and scope of the position and is not intended to be an exhaustive list of duties, responsibilities, or qualifications. PA Health Management reserves the right to modify job duties, requirements, and expectations at any time in accordance with business needs and applicable laws. Employment is at-will and may be terminated by either the employee or PA Health Management at any time, with or without cause or notice, in compliance with applicable law.