Senior Sales Operations Analyst

Our client, a respected leader in the food industry, is seeking an experienced professional who can manage multiple priorities in a fast-paced environment and operate effectively across sales, project management, customer support, and executive operations.

This role is central to sales execution, customer engagement, and cross-functional coordination. The ideal candidate brings strong judgment, clear communication, and consistent follow-through, with the ability to manage details while keeping broader objectives in view.

What You'll Do:

Sales Project Management

• Own successful, on-schedule, and in-scope delivery of ongoing club and retail sales initiatives
• Build and manage detailed project plans, timelines, and documentation from initiation through closure
• Coordinate internal teams and third-party partners to ensure seamless execution
• Oversee project resources and budgets, including quarterly budget reviews and annual budget preparation
• Collaborate with global purchasing on pricing, terms, and assessments related to rice, grains, and international sourcing
• Communicate across multiple stakeholders to plan and execute demos, track demo budgets, analyze post-event performance, and report results
• Prepare executive-level reports and insights on club trends, product performance, distribution channels, and regional or international opportunities
• Support senior leadership in strengthening relationships with major national and international retail partners
• Act as liaison with international partners, including Asia-based vendors and retail teams

Customer Success Management

• Serve as a cross-functional advocate for customers, working closely with sales, finance, operations, and logistics
• Manage distribution of product samples for sales presentations and prospective buyers
• Create and distribute sales sheets and customer materials
• Escalate non-routine issues that could impact service or delivery
• Respond to and route customer inquiries, product requests, and service concerns with professionalism and urgency

Sales Office & Executive Support

• Provide high-level administrative and operational support to the sales organization
• Build, organize, and maintain sales presentations and supporting materials
• Coordinate schedules, travel, meetings, and virtual calls
• Prepare and submit monthly expense reports
• Provide ad-hoc administrative support to international offices as needed

What You'll Need:

• Experience in sales project management, customer success, sales operations, or a hybrid role supporting complex accounts
• Proven ability to manage multiple priorities, stakeholders, and deadlines without sacrificing accuracy
• Strong analytical, organizational, and communication skills
• Comfortable interfacing with senior leadership, external partners, and international teams
• Advanced proficiency in Microsoft Word, Excel, PowerPoint, and Outlook