Shelter Case Manager

Department: Programs Classification: Non-exempt

Reports to: Shelter or Programs Manager Status: Full-time

Location : Anchorage Revision Date: 11/17/2024

Position Summary: The Case Manager is a full-time, non-exempt position responsible for providing case management to AWAIC participants, including coordination of resources, information and referrals, and other support as needed. The Case Manager reports to the Shelter Manager or the Programs Manager, depending on the program (Shelter, Transitional Housing, or Rapid Rehousing). Case Managers perform screenings, intakes, and assessments, and provide crisis intervention and safety planning for victims of domestic violence, sexual assault and stalking (DV/SA/ST). The Case Manager participates in the agency on call rotation.

Minimum Qualifications

• Bachelor's degree in social work, psychology, justice, education, public health or related field from an accredited institution or four (4) years of progressively responsible experience in advocacy in the field of domestic violence, crisis intervention, trauma, criminal justice, sexual assault, or stalking, of which six (6) months is in domestic violence advocacy.
• Proficient use of computers and standard office equipment, excellent written and verbal communication skills, the ability to work under pressure, and the ability to prioritize workload to meet deadlines is required.
• Possession of a current State of Alaska Driving License and maintenance of a clean driving record.
• Ability to clear and maintain stringent federal, state and local background clearances

Essential Functions

Program Implementation

• Adhere to all AWAIC, Inc. Policies and Procedures and remain current on updates and changes.
• Knowledge of one's specific program (Shelter, Transitional Housing, or Rapid Rehousing), and adherence to all relevant requirements of that program.
• Coordinate with supervisor and all members of AWAIC's Leadership Team to achieve program goals and objectives.
• Maintain accurate participant records including statistical information and summary of contacts according to AWAIC's Confidentiality Policy, AWAIC's Program Policies and Procedures, and grant requirements.
• Accurately complete all statistical tracking within established timelines.

Direct Services

• Participate in agency on-call rotation.
• Provide consistent, exceptional service to all AWAIC program participants.
• Provide crisis intervention, individual support, information, and referrals to victims of DV/SA/ST.
• Provide follow-up case management services.
• Provide participants with information about AWAIC services, housing options, and other applicable community services.
• Increase victims' safety and access to community resources and support, including individual safety planning.
• Educate program participants about the civil and criminal justice system including support/coordination with law enforcement, the Municipality of Anchorage's prosecutor's office, and other related agencies as needed.
• Provide court advocacy by assisting program participants in the civil protective order process through assistance with the completion of documents and court accompaniment for both civil and criminal hearings.
• Advocate on behalf of program participants with community agencies to establish rapport and cooperation.
• Develop and maintain a trusting, empowering relationship with the program participant that supports the program participant's goal plan.
• Be proactive and a leader in situations that require effective de-escalation of crisis situations.
• Coordinate referrals and information regarding the Violent Crimes Compensation Board (VCCB).
• Perform advocacy in a manner that supports the voluntary services model.
• Facilitate participant groups as directed
• Provide support to the front desk as needed.

Training/Outreach

• Conduct presentations and training to community organizations regarding AWAIC services, DV/SA/ST as directed.
• Represent AWAIC at various community meetings.
• Attend and contribute to all required staff meetings and actively participate in the training of new staff, volunteers, and interns. Provide supervisory support to volunteers and interns as directed by supervisor.

Other

• Remain current on all Federal and Alaska State laws affecting victims of DV/SA/ST, including but not limited to: confidentiality, child custody, divorce, immigration/naturalization, civil protective orders, and basic criminal procedure.
• Remain updated on current information in the field of DV/SA/ST through research, workshops and training opportunities.
• Acknowledge the diversity reflected in the AWAIC program population and demonstrate a commitment to cultural competency.
• Adhere to AWAIC's model of ethical communication to include addressing conflict and establishing boundaries.
• Demonstrate consistent and dependable attendance.

Knowledge, Skills, and Abilities Required:

• Sound and logical judgment, critical thinking, and reasoning.
• Understand and comply with all agency policies and procedures.
• Understand and incorporate Trauma-Informed Care practices into continuity of care
• Demonstrate cultural humility and develop positive and supportive relationships with

others.
- Knowledge of community resources that are available to the population of AWAIC.
- Knowledge of crisis intervention, de-escalation, and prevention.
- High degree of sensitivity to and respect for diversity and cultural issues involved in

working with individuals of varying ethnicities and incomes.
- Ability to utilize a mixture of evidence-based analysis, wisdom, and judgment to effectively make decisions.
- Dedication to maintaining a continued awareness of innovative service provision to

AWAIC's population.
- Effective and innovative problem solving and conflict resolution skills and behaviors.
- Demonstrated ability to work independently, handle multiple concurrent projects, meet deadlines, and manage priorities.
- Knowledgeable and proficient in typical office software programs and applications.
- Consistent demonstration of ethics, integrity, fairness, and trustworthiness.
- Excellent oral, written, and public communication skills.
- Effective, supportive, and positive interpersonal communication skills and behaviors.
- Ability to demonstrate empathy and compassion consistent with the organization's guiding principles and values.
Strong degrees of self-discipline, self-confidence, and self-development.

Working Conditions

• Noise level is mild to moderate, consistent with office and residential environments.
• Must have the ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• Must have the ability to observe details within close range.
• Must be able to remain in stationary position for extended periods of time.
• Must be able to move within the office to access files and office equipment.
• Consistently operates a computer and related office machinery.
• Must be able to ascend/descend stairway, possibly without the assistance of an elevator
• Occasionally moves items up to 40 pounds, including while ascending/descending stairways.
• Occasional stooping or kneeling
• Exposure to topics related to domestic violence, other types of abuse, substance use, and other emotionally sensitive situations and subjects

AWAIC is an Equal Opportunity Employer

Note: This job posting in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

This posting does not create an employment contract, implied or otherwise, other than an "at will" relationship.

The schedule for this position is Sunday-Thursday, 8 am- 4 pm; days off are Friday and Saturday.