IT Service Desk Technician

Position Summary: will be responsible for maintaining and assisting in Fidelity Manufacturing's IT infrastructure assets. This includes providing technical support to internal employees that includes hardware support for Dell Windows physical, virtual servers and personal computers. They will also perform various set up's and maintain multi-site assets as Fidelity continues to expand and grow. 

Essential Functions:

• Provide onsite and remote troubleshooting, repair, tech support and training.
• Set up, configure and maintain Windows PCs, printers, peripherals, networking and surveillance equipment. This includes Sophos firewall optimization.
• Perform software installations and updates.
• Assist senior engineer with network deployment projects.
• Grow your IT skills with on-the-job real-world experience

Requirements

Qualifications:

• Associate degree is a plus or relevant experience with a MS systems or certification 
• 2 years professional experience in a technical role
• Windows: 2 years (Preferred)
• Active Directory: 2 years (Preferred)
• Experience providing technical support.
• Excellent PC and Windows troubleshooting skills.
• Strong skills and understanding of Microsoft Office applications and Microsoft Office 365.
• Solid understanding of Active Directory and AD Architecture.
• Solid skills and understanding of other common business applications.
• Experience with Autodesk and SolidWorks CAD software is a plus.
• Good understanding of network topology and configuration at the desktop level.
• Solid PC hardware, software, and Windows operating system knowledge
• Knowledge of new technologies and techniques concerning computer-related subjects, especially personal computing, servers, and networks

  Working Conditions:
This role is primarily performed in a professional office environment using standard office equipment such as computers, phones, printers, and filing systems. At times, responsibilities may require work in the manufacturing warehouse, where fluctuating temperatures, elevated noise levels, airborne particles, moving machinery, and walking on hard or uneven surfaces may be present. OSHA-compliant safety training, PPE, and safety procedures are provided and enforced, and employees must follow all posted safety requirements and wear required PPE when in production areas.

Physical Requirements:
The employee must be able to:

• Stand and/or sit for extended periods
• Walk on hard or uneven surfaces
• Climb stairs and maintain balance
• Stoop, crouch, or crawl as needed
• Reach and handle equipment or materials
• Communicate clearly with others
• Lift, push, pull, and move up to 25 lbs. without assistance