Dispatcher

Position Summary

We are seeking a highly organized and detail-oriented Dispatcher to support our orthopedic surgical supply operations. This role is critical to ensuring the timely, accurate coordination of surgical instruments, implants, and field representatives to hospitals and surgical centers. The ideal candidate thrives in a fast-paced, high-responsibility environment and demonstrates strong communication and problem-solving skills.

Key Responsibilities

• Coordinate daily scheduling and dispatching of orthopedic surgical supplies, equipment, and field representatives to hospitals and surgical facilities
• Serve as the primary point of contact between surgeons, sales representatives, logistics, and internal teams
• Monitor surgical schedules and proactively adjust dispatch plans to accommodate changes, emergencies, or delays
• Ensure accuracy of case details including procedure type, surgeon preferences, implant requirements, and delivery times
• Track inventory movement and confirm proper documentation for dispatched and returned equipment
• Maintain accurate, real-time records using dispatching and inventory management systems
• Resolve issues related to scheduling conflicts, delivery delays, or equipment availability with professionalism and urgency
• Adhere to all company policies, compliance standards, and healthcare regulations
• Participate in continuous process improvement initiatives to enhance operational efficiency

Qualifications

• High school diploma or equivalent required; associate or bachelor's degree preferred
• 3+ years of experience in dispatching, logistics, healthcare operations, or a related field preferred
• Experience in medical device, orthopedic, or surgical environments is a strong plus
• Excellent organizational skills with the ability to manage multiple priorities simultaneously
• Strong verbal and written communication skills
• Proficiency in scheduling, dispatching, and inventory management software
• Ability to remain calm and effective in time-sensitive, high-pressure situations
• Reliable, punctual, and detail-oriented

Training & Onboarding

• Comprehensive four-week training program conducted on day shift
• Hands-on training covering orthopedic products, surgical workflows, dispatch systems, and compliance standards
• Ongoing support and development opportunities following training completion
• Opportunities for professional growth within a specialized healthcare supply environment