Bilingual Residential Leasing Coordinator

Overview
We are seeking a dynamic and bilingual Residential Leasing Coordinator to join Alden Short,Inc.'s property management team - we lease and manage single-family homes in Dallas County . This role is essential in creating a seamless leasing experience for prospective residents by providing exceptional customer service, guiding applicants through the leasing process, and ensuring compliance with all relevant regulations. The ideal candidate will be fluent in both English and Spanish as well as possess a good understanding of property leasing operations. This position offers an exciting opportunity to develop your skills in property leasing and customer relationship within a fast-paced environment.

Primary Duties/Responsibilities as assigned by the Property Residential Manager:

• Process applications in accordance w/Rental Criteria & Fair Housing Guidelines; collect all verification documents, submit screening & submit to Property Manager for approval.
• Assist new residents thru the move-in process; obtain renter's insurance, utility confirmations & all other required data for the file.
• Prepare all lease documents for move-ins, renewals & roommate additions in a timely manner.
• Follow-up w/future & current residents to insure paperwork is executed properly.
• Manage & review final lease information & enter data into the property database.
• Review daily workflow to insure internal compliance; follow-up on renter's insurance expiration information.
• Handle & provide follow-up on typical lease-related issues.
• Receive & respond to incoming calls.
• Provide residents & applicants w/exceptional customer service & foster good resident relations.
• Organize & prepare correspondence for residents regarding house maintenance reminders & necessary updates.
• File evictions, appear in court & complete various other eviction-related tasks.
• Handle notices & provide move-out instructions.
• Process move-outs & communicate status to team.
• Activate & track utilities for all vacant homes.

Key Compentencies:

• Fluency in both English and Spanish with excellent verbal and written communication skills.
• Experienced in the lease administration process, lease terminology & lease clauses as well as Fair Housing Laws & the ability to apply them in daily interactions w/residents, applicants & prospects.
• Intermediate proficiency w/MS Office Suite including the ability to quickly learn data entry & reporting using applicable software platforms/databases such as Yardi.
• Excellent organizational and multi-tasking skills; possess the ability to handle multiple priorities efficiently while maintaining attention to detail in a fast-paced environment.
• Strong analytical & problem-solving abilities.
• Ability to be pro-active and resourceful.
• Maintain a professional office environment & treat fellow co-workers and residents w/ respect.

Qualifications for the Job:

• HS Diploma or equivalent - some college a plus.
• 1 year minimum experience in a Leasing Customer Service or Property Management related position

Work schedule is Monday through Friday, 8 a.m. to 5 p.m. and requires working on-site. Eligibility to qualify for gas rate fee assistance and applicable bonus plans once initial training completed is a definite potential. Work cellphone is provided. Alden Short, Inc. offers a competitive benefits packing including a SIMPLE IRA Plan.

Pay: $ $22.00 per hour

Expected hours: 40.00 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Application Question(s):

• Do you have experience in working in Yardi?

• Are you willing to work onsite 100% - no exceptions.

Experience:

• Property Management leasing: 1 year (Required)

Language:

• Fluent Spanish & have the ability to read/write Spanish (Required)

Work Location: In person