Information Technology SpecialistDEWITT LLP • Minneapolis, Minnesota, United States
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Information Technology Specialist
DEWITT LLP
- Minneapolis, Minnesota, United States
- Minneapolis, Minnesota, United States
Über
This position provides assistance across the firm's core applications, including Aderant Expert (time and billing), NetDocuments (document management), and the Microsoft 365 suite, as well as standard workstation and network troubleshooting.
Key Responsibilities:
Serve as the first point of contact for IT support requests via phone, email, or in-person.
Provide timely support for desktops, laptops, printers, mobile devices, and peripherals.
Troubleshoot and resolve software and hardware issues efficiently, collaborating with the IT team as needed.
Support and maintain firm-specific legal applications, including Aderant Expert, NetDocuments, and M365 tools (Outlook, Teams, Word, Excel, PowerPoint, OneDrive).
Assist attorneys and staff with document management, time entry, and billing system issues.
Configure and maintain user profiles, permissions, and access within Windows Active Directory and Office 365 environments.
Provide remote support for attorneys working offsite or in court.
Assist with onboarding/offboarding of users, including setup of hardware, email, and application access.
Contribute to IT knowledge base documentation and internal process improvements.
Maintain the highest level of professionalism, confidentiality, and customer service in all interactions.
Qualifications & Required SkillsQualifications and Education Requirements
Education: Associate degree or industry-specific certifications.
Required Skills
Understanding of IT systems, networks, and security.
Familiarity with legal technology tools (document management systems, legal accounting software, research and drafting products, etc.)
Strong problem-solving and communication skills.
Ability to work under pressure and meet deadlines in a fast-paced environment.
Knowledge of data privacy laws and compliance requirements.
What We Offer:
Medical, dental, and vision insurance
Life and disability insurance
401(k) plan which provides 5.7% profit sharing, immediate enrollment and vesting
Accrued paid time off with rollover and payout options
Paid holidays
Tenure and seniority bonuses
Hybrid Work Model:
Employees are expected to work onsite three days per week and may work remotely up to two days per week, subject to meeting specific eligibility and performance criteria. New employees should be prepared to work on-site five days a week during an eight-week onboarding period.
Sprachkenntnisse
- English
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