Resident Coordinator

"Resident Coordinator"

Walnut Capital is seeking passionate, friendly, customer service oriented concierge employees for our residential properties in Pittsburgh. This is a full-time position; the shift being hired for currently is: Monday-Friday 3pm-11pm.

SUMMARY: The Resident Coordinator ensures exceptional service is provided to meet the needs of all residents and their guests. Performs protective and enforcement functions in coping with emergencies, disturbances, and threats to life and property to maintain a safe and secure environment for all residents along with janitorial responsibilities. Responds in a professional and courteous manner to arriving and departing residents, guests and vendors. Monitors security cameras and dispatches security personnel as needed.

DUTIES AND RESPONSIBILITIES:

• Ensure every interaction receives exceptional customer service through warm greetings, suitable recommendations, and directing residents and guests.
• Provide appropriate assistance as needed to tenants, their guests, and visitors in an expedient and professional manner while adhering to company and building policies.
• Proactively seeks opportunities to meet or exceed the expectations of the resident.
• Offer suggestions of hotel services, local events, venues and transportation options.
• Assure prompt and positive action on all complaints, questions, and concerns.
• Maintain visual contact with the entry points at all times when you are not interacting with tenants or guests.
• Receive, process, locate or deliver packages and dry cleaning.
• Coordinate requests from residents for housekeeping, dog walking, food/grocery delivery, etc.
• Enter resident work orders and building reservations including lobby areas and loading dock.
• Set up, execution and clean-up of onsite resident events.
• Ensure tenants, visitors, messengers, and vendors follow access control procedures, according to building policy. Monitor lobby traffic and alert residents to arriving guests.
• Assist tenants needing help getting in/out of the main doors.
• Screen visitors, vendors, and client employees in an efficient manner in order to expedite their admittance to building.
• Maintain accurate documentation and management of all building and resident keys.
• Monitor the cameras; address any suspicious activities appropriately by dispatching security.
• Maintain constant surveillance of assigned areas proving maximum visibility
• Prevents losses and damage by reporting irregularities, informing violators of policy and procedures
• Immediately responds to emergencies to provide necessary assistance to tenants and guests.
• Maintain cleanliness and orderliness in all communal areas, including lobbies, hallways, and shared amenities. Responsibilities include regular sweeping, mopping, dusting of surfaces, glass cleaning, and removal of trash. Ensure common areas and coffee stations are well-stocked with necessary supplies.
• Respond to incidents of fire, medical emergency, activated alarms, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, suspicious activity, and other incidents or conditions
• Maintain logs, prepare incident reports, daily activity reports and communicate accordingly to client management, life and safety personnel and/or public safety authorities, as required
• Continuous communication between management and security supervisor. Communication needs to flow effectively to and from each shift. This includes communicating building and security issues, comments or complaints.
• Asset management with resident's request.
• Performs other related duties as assigned by management and communicates in a timely manner.
• Respond to resident noise complaints

QUALIFICATIONS:

• Strong interpersonal skills and understands customer service as this job requires frequent interaction and communication with building residents and guests.
• Prior experience working in customer service.
• Strong computer skills necessary
• High school diploma or equivalent.
• One to two years related experience or equivalent.
• General knowledge of security procedures/methods and fire safety.
• CPR and First Aid Training preferred.
• Patrolling and report writing experience preferred.
• Excellent written and oral communication skills
• Ability to work independently
• Must have reliable transportation

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequently required to stand and walk
• Frequently required to climb, balance, bend, stoop, kneel or crawl
• Continually required to talk or hear
• Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard
• Frequently required to lift/push/carry items up to 25 pounds

Walnut Capital offers a full benefits package to full time employees following a 90 day successful new hire period.''Work Remotely

• No

Job Type: Full-time

Salary: $16 per hour

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Experience:

• Customer service: 3 years (Preferred)
• Janitorial: 1 year (Preferred)
• Security: 1 year (Preferred)

Ability to Commute:

• Pittsburgh, PA Required)

Ability to Relocate:

• Pittsburgh, PA 15206: Relocate before starting work (Required)

Work Location: In person