Dispensary General Manager

The General Manager oversees the day-to-day operations of the dispensary, while leading all strategies and tasks related to the facility, accounting, sales, marketing, and public relations. The General Manager will provide leadership and coaching to all core functions of the dispensary, including security, sales, patient services, and inventory, while also helping to provide a world-class experience for customers and patients. The General Manager will serve as the dispensary's Designated Representative and ensure the dispensary's compliance with all rules and regulations of the Ohio Division of Cannabis Control (DCC) Program. The successful candidate will possess strong personal drive, self-direction, and a passion for helping others and serving patients.

Essential Duties and Responsibilities:

• Hiring, scheduling, developing, and coaching of all dispensary positions along with developing and executing SOPs, training, and on-boarding programs\
• Develop, implement and oversee execution of dispensary strategy and operations;
• Review store environments and key business indicators to identify problems, concerns, and opportunities for improvement;
• Maintain records for all necessary documents: delivery and inventory manifests, nightly and weekly inventory counts, necessary employee and patient/customer information, logbooks, inventory adjustments, and destruction reports;
• Ensure all required state and company sanctioned reports and audits are executed on time;
• Serve as a brand representative and participate in community/industry events, as needed;
• Provide superior customer service for customers, vendors, patients and caregivers;
• Respond to any patient/customer complaint, request, concern, suggestion, when required;
• Ensure a world-class experience for patients and caregivers in accordance with company mission, vision, and values;
• Develop and implement standards to ensure that all dispensary operations including admissions, consultations, dispensing, cash management, inventory management, auditing, outreach, marketing and ordering are operating effectively, compliantly, and efficiently;
• Serve as an initial point of contact with state and local regulatory representatives;
• Create an environment in which a personal, customer-focused, and service-oriented mentality is the standard;
• Cross functionally collaborates on product design, development, packaging and other channels to ensure the product meets the needs of the stores and continues to drive overall brand strategies;
• Responsible for the product ordering process, maintaining appropriate inventory levels, and ensuring that appropriate quantities and varieties are on the dispensary menu;
• Ensure product sell-through is within manufacturer