Field Service Technician

Accountability

Reports to the Field Service Manager. Exempt.

Scope of Responsibilities

As a Field Service Technician, you will have the opportunity to provide phone and in person technical support to our customers to resolve issues to resolution. Routine travel to customer sites for repairs and installations will be required to better assist our customers as well as providing phone support while located in our White Bear Lake office.

Our ideal candidate is mechanically and electrically minded, enjoys finding solutions to problems and has a strong desire to learn and grow within an organization.

Specific Duties

• Travel to customer site for service trouble shooting, repair, installation supervision, calibration, or commissioning.

• Most trips are 2-3 days on site. Up to 25 trips annually (50% travel).

• Initiate spare parts sales contact.

• Assist in training customer/representative during service visits on product specifications.

• Initiate sales contact for spare/replacement parts when needed.

• In office, daily contact with various customers to assess their needs; offering technical phone support and troubleshooting to minimize down time.

• Assistance on shop floor repairing equipment, inspecting items for quality control, Return Material Authorization (RMA), restocking returned parts and assist in filling orders.

• Follow service procedures, policies and standards in all areas including service trips, repairs, installations, and phone support.

• Document and perform material and/or equipment lab test procedures.

• Assist in Research and Development of new and existing product line.

• Analyze and report service and quality issues to the Service Manager.

• Follow industry best practices for continuous improvement

Job Requirements

• Technical or Vocational certificate or equivalent.

• Up to 50% travel availability (all travel will be reimbursed and daily per-diem allocated when necessary).

• Valid Driver License (ability to rent a vehicle).

• Ability to work under pressure and solve problems using critical thinking.

• Have a strong work ethic.

• Personable and willing to communicate with customers in a positive and professional manner.

• Ability to lift 50 lbs. when necessary.

• Ability to travel internationally.

• No felony record.

Ideal Candidate Qualifications

• Personable and outgoing candidate eager to learn.

• Technically minded person who enjoys solving problems.

• Ability to perform job functions with minimal supervision (self-starter).

• Industry Experience Preferred but not required:

• Bulk Material Handling or Industrial Scale Equipment experience.

• Multimeter Experience.

• Experience with scales or screw feeders.

In office work environment, Exempt, hours Monday through Friday with an average minimum of 40-hours per work week. Schedule may fluctuate based on business needs.

No relocation or sponsorship provided.

Tecweigh Mission:

Our mission is to deliver quality feeding,

weighing, and metering solutions with low

cost of ownership to our customers.

Core Values:

Integrity – honest and ethical

• Long-term Relationships - build and maintain long-term relationships with

employees, customers and vendors

• Financial Independence – maintain a healthy profit to facilitate

organizational growth and remain independently owned and managed

• Right Product – Right Customer - we will partner with our customers to

provide innovative quality products that solve their business needs

• Health & Safety - we will make the well being of our employees the #1 priority

of the work environment

Job Type: Full-time

Pay: $72, $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending