Senior / Lead Host

Eataly is the world's largest artisanal Italian food and beverage marketplace Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

• EAT authentic Italian food at our restaurants, cafés and to-go counters
• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team's product knowledge

A Senior Host is the first and last point of contact with guests at a restaurant and is responsible for greeting, seating and saying goodbye to guests as well as maintaining the flow of the restaurant during service. A Senior Host diligently and efficiently manages seating in Eataly's restaurants. Reports to the Restaurant Floor Manager.

• Train all new host hires, including floor plan/table numbers, OpenTable features (timeline, booking reservations), guest interactions, and hospitality standards.
• Allocate time to check voicemails and return calls to confirm reservations; forward event inquiries to the Events Team and escalate guest recovery issues to management as needed.
• Assist with responding to Guest Relations emails.
• Maintain menu inventory to reduce paper waste; print menus as needed.
• Support the overall appearance of the restaurant by ensuring details are maintained (e.g., flowers on tables, candles lit, pillows fluffed and arranged, feminine hygiene baskets in restrooms stocked, etc.).
• Oversee seating for both AM and PM shifts (working Wednesday–Sunday, 12 PM–8 PM); ensure smooth shift flow by reviewing timelines, maximizing walk-ins while retaining reservation space, and adjusting as needed.
• Assist management with checking in private events and ensuring spaces are properly allocated and arranged.
• Share important reservation details with management each shift (e.g., birthdays, anniversaries, VIPs) to ensure proper guest recognition.
• Prepare and organize Tanti Auguri cards for birthdays and anniversaries, placing them on the appropriate tables to add a personalized touch of hospitality.
• Act as liaison between management and the host team by communicating updates, expectations, and feedback both ways.
• Oversees the general functioning of the dining room during meal service, relaying information to managers and service personnel
• Maintains an accurate, fair and up-to-date waitlist and seating chart using a computerized system
• Takes and manages reservations in restaurants that allow reservations
• Balances the guest flow among the service stations, taking into