Patient Scheduler

The Patient Scheduler is a key member of the Patient Scheduling Office (PSO) team and plays a critical role in delivering a high-quality patient experience. This position supports multiple clinics nationwide by managing inbound calls and web-based leads, answering prospective patient questions about our products and services, and efficiently scheduling and confirming appointments. The Patient Scheduler helps optimize patient flow, ensures accurate documentation, and supports both patients and providers through timely, professional communication.

The ideal candidate is patient-focused, detail-oriented, comfortable working in a fast-paced healthcare environment, and motivated by achieving strong scheduling and conversion outcomes.

Duties and Responsibilities: 

• Field live inbound calls and respond to web leads with the goal of scheduling new patient appointments

• Answer prospective patient questions regarding products, services, and treatment options in a clear and compassionate manner

• Follow scripted conversations to qualify potential patients and build excitement around care options

• Schedule, confirm, reschedule, and cancel patient appointments efficiently, with emphasis on same-day and next-day availability

• Confirm appointments to maximize patient show rates and minimize scheduling gaps

• Support a Five Star patient experience by addressing patient questions and concerns in a timely, professional, and welcoming manner

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Vision insurance

Schedule:

• Sunday - Thursday but can change to Mon - Friday with or without rotating Sundays); hours can range from starting as early as 7:30AM EST and ending as late as 7:00PM EST

Work Location: In person

Experience

• Minimum of 1 year of experience in scheduling, administrative, or customer service roles, preferably in a healthcare setting

• Call center experience strongly preferred

• Experience with EHR/EMR systems, CRM platforms, or scheduling software preferred

• Familiarity with high-volume or concierge-style healthcare environments a plus

Skills and Competencies

• Excellent verbal, written, and interpersonal communication skills

• Strong attention to detail and organizational skills

• Ability to manage multiple priorities in a fast-paced, continuously evolving environment

• Computer proficiency, including Microsoft Office Suite and superior keyboarding skills

• Ability to effectively interact with physicians, patients, and internal staff

• Happy, welcoming, and can-do attitude with patients and co-workers

• Demonstrated compassion for patients and commitment to outstanding results

• Must exhibit passion for outstanding results and compassion for those we work with and serve
• Ability to effectively interact with physicians, patients, and other staff members
• Bilingual required
• Call center experience a plus

• Ability to sit for extended periods of time

• Ability to work at a computer and handle phone-based responsibilities throughout the workday