Systems Administrator

We are looking for passionate, hard-working team members that live our values and help us develop new ideas, serve customers, improve our processes, build teams, and realize our growth. The Systems Administrator will be tasked with working across a broad range of technologies and/or depth in a few technologies. This may include support for servers, host systems, voice, data, automation, security, storage networks, cloud systems, and domain management.Responsible for delivering robust, reliable and scalable solutions. Keeps IT systems and the business running while enabling quick responses to both geographic growth and IT systems growth. Involved with the strategy infrastructure and/or end user systems and project planning.

The Role

• Collaborate with all IT staff to implement robust, reliable, and scalable infrastructure, security, and/or end user systems (rather than the low-cost solution with higher TCO) that will advance the IT strategy
• Execute lifecycle management replacement of systems – physical hosts/servers, SANs, switches, access points, other networking equipment, and Server OS updates and upgrades, or end user software
• Participate in planning for these lifecycle management replacement projects
• Responsible, along with the team, to maintain uptime of critical systems
• Execute new site implementations with the team
• Execute security and vulnerability patching and other security initiatives
• Participate in the effort to gather input from business plans, application owners, life cycle replacements and emerging technologies to create future plans
• Participate in cross functional teams to evaluate new systems and implement these systems in a way that minimizes support requirements
• Collaborate with larger IT team to establish technical standards
• Document system standards and/or end user guides
• Apply analytical skills to resolve complex problems
• Identify and mitigate risk
• Train other IT team members to empower them to support systems
• Recommend solutions using performance benchmarks, data, and critical analysis when requested
• Build out and/or define meaningful metrics and leverage them for continuous improvement
• Continuous education and/or monitoring of industry trends and technologies that are relevant
• Act as a point of escalation to provide level 2/3 support for servers, host systems, voice, data, automation, security, storage networks, cloud systems, and domain management
• Responsible for after-hours call rotation
• Performs other duties as assigned

Skills and Experience

• Bachelor's degree in an IT or Engineering discipline preferred. Equivalent experience with demonstrated results and experienced considered.
• Experience with technologies such as Windows Server, Azure, VMware, SQL, and Active Directory
• Minimum 2 years' experience supporting an IT environment with 75+ Windows Servers, 50+ Switches, and 300+ end users
• In-depth understanding of vulnerabilities and cyber security best practices
• Cyber security related certification preferred but not required
• Fundamental understanding of L2/L3 networking
• Strong critical thinking, problem-solving, logic, and forensics skills
• Excellent written, oral, and interpersonal communication skills
• Able to prioritize and execute tasks in a high-pressure environment with a level of self-initiative to do this without management support
• Strong customer service orientation
• Ability to work in a team-oriented, collaborative environment
• Ability to lead team projects
• Excellent organizational skills
• Available to work in a 24-hour, 7 day a week environment