Hotel Front Desk Agent

Who are we?

HGU New York is a comfortably chic 90-room hotel located in Midtown Manhattan. We are seeking a fun, warm, energetic, service-oriented individual to join our front desk team and create unique and memorable experiences for our valued guests. The ideal candidate has a natural passion for delivering an authentic message and possesses great attention to detail and professionalism.

What will you be doing as a Hotel Front Desk & Guest Service Agent?

Agents serve as our guests' first point of contact and manage all aspects of their accommodation. Responsibilities include, but are not limited to:

· Providing the highest standards of overall service including that critical first impression to guests by welcoming them with a warm and friendly demeanor

· Checking guests in and out efficiently in a confident, prompt, and courteous manner

· Answering all incoming calls and email correspondence in a timely and professional manner, always ensuring complete and accurate information

· Creating and amending reservations

· Providing information about the hotel including the availability of rooms, rates, and amenities

· Promptly resolving guest requests and issues in a courteous, friendly, and professional manner, ensuring guest satisfaction

· Logging guest requests and accurately maintaining the status of each reservation

· Assisting with guest responses via extranets for all third-party booking channels

· Actively collecting and meticulously recording guest preferences

· Fulfilling concierge duties by assisting with inquiries about the hotel and local services including facilitating dining, transportation, entertainment, shopping, and other activities

· Working with the Housekeeping team to ensure rooms are clean, tidy, and furnished to accommodate guests' needs

· Completing daily communication logs and checklists by the end of each shift

· Reviewing arrivals, noting special requests, and blocking rooms as needed

· Opening, securing, and balancing out daily shift