Fleet Office Assistant

Job Summary

The Fleet Office Assistant will perform various clerical duties to support the organization, with a primary focus on accurately taking and processing customer orders. This role requires strong organizational skills, attention to detail, and exceptional customer service and communication abilities.

Duties and Responsibilities

• Take and process customer orders accurately and efficiently (primary responsibility).
• Communicate with customers to confirm order details and provide assistance as needed.
• Perform routine clerical duties including typing, filing, and completion of simple forms.
• Operate office machines including copiers, scanners, phone and voicemail systems, personal computers, and other standard office equipment.
• Serve as the receptionist for the office, greeting customers, employees, and applicants.
• Communicate driver route information and daily schedule to drivers.
• Answer phones, direct calls to appropriate individuals, and prepare messages.
• Copy, sort, and file records related to office activities, business transactions, and other matters.
• Prepare letters, memos, forms, and reports according to written or verbal instructions.
• Sort incoming mail and deliver to appropriate department or individual.
• Process outgoing mail.
• Maintain filing systems either manually or electronically.
• Manage calendars and schedule appointments.
• Perform other related duties as assigned.

Requirements:

Required Skills/Abilities

• Excellent customer service and communication skills (verbal and written).
• Excellent phone etiquette.
• Ability to type at least 45 words per minute.
• Strong interpersonal skills and ability to build positive relationships with customers and team members.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Proficient with Microsoft Office Suite or related software.

Proficiency in Spanish highly desirable.

Dispatching experience highly desirable.

Education and Experience

• High school diploma or equivalent required.
• Clerical or order-processing experience preferred.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 lbs at times.

Work Authorization/Security Clearance

• U.S. citizen or permanent resident.

AAP/EEO Statement

It is the policy of the company to ensure Equal Employment Opportunity in accordance with the Ohio Revised Code and all applicable federal regulations and guidelines. Discrimination against employees and applicants due to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, age, military status, veteran status, and any other characteristic protected by applicable law is illegal. Employees or applicants who believe that the company has discriminated against them should report it immediately to the company president.

It is important to note that employees and applicants may raise such concerns without fear of reprisal or retaliation. All employees will comply with state and federal Equal Employment laws, rules, regulations, and guidelines. Any employee that deliberately violates this policy will be subject to disciplinary action up to and including termination of employment.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.