Office Administrator

Gibson Edwards Business Services offers accounting, tax, and payroll services to small businesses and individuals nationwide. In addition, we've created a one-stop small business shop with insurance and technology management all under one roof

Our goal is to provide a comfortable work environment with an emphasis on the client experience. We maintain a down-to-earth relationship with our clients while providing professional services that cater to each business' unique needs.

We are seeking a detail-oriented and organized administrator to join our team. The ideal candidate will assist with a variety of tasks across the organization

What You'll Do:

Client Experience & Front Desk Support

• Welcome clients and handle incoming calls with professionalism and warmth
• Manage client intake paperwork, ensure forms are complete, and route items to the right team member
• Communicate missing items and next steps to clients via phone, text message, and email

Document Processing & Pickup Coordination

• Prepare and assemble client deliverables (tax returns, financial statements, engagement letters, etc.)
• Track document status and coordinate client pickup (including confirming IDs/signatures when required)
• Scan, upload, label, and organize client documents in accordance with firm procedures
• Maintain tidy physical and digital filing systems

Payroll Processing Support (Firm + Client Payroll)

• Collecting timesheets or payroll inputs
• Entering payroll data and verifying completeness
• Coordinating approvals and confirming payroll deadlines
• Communicating payroll-related follow-ups with clients
• Maintain confidentiality and follow secure handling protocols

Office Operations

• Support daily administrative needs - Scanning, Filing, Telephone calls, Emails, etc.
• Help maintain written checklists, templates, and office procedures
• Provide general support to professional staff during peak seasons

What We're Looking For

• 2+ years of administrative experience (accounting, tax, payroll, or professional services preferred)
• Strong communication skills—comfortable speaking with clients and sending clear written requests via both text message and email
• Excellent attention to detail and ability to follow checklists and deadlines
• Ability to manage a variety of tasks in a fast paced environment
• Tech-comfortable: Microsoft Office/Google Workspace; able to learn firm systems quickly
• High integrity with a proven ability to handle sensitive information discreetly
• Willingness to participate in group trainings and team building exercises
• Friendly, steady, and dependable—clients and teammates can count on you

Nice to Have

• Payroll platform experience (e.g., Gusto, ADP, Paychex, QuickBooks Payroll, SurePayroll)
• Experience in a CPA firm or tax office
• Familiarity with document management / e-signature tools (e.g., Adobe, DocuSign)

Job Type: Full-time

Pay: $ $20.00 per hour

Benefits:

• Retirement plan

Education:

• High school or equivalent (Preferred)

Experience:

• Administrative: 2 years (Required)

Ability to Commute:

• Knoxville, TN Required)

Work Location: In person