Training & Enablement Manager

Join Xurrent, where our AI-driven Operations Management platform powers the way modern enterprises manage and evolve their service delivery. We're looking for curious, driven individuals who want to make a real impact and grow with a company leading the next wave of service and operations innovation.

Mission of the Position

The Training & Enablement Manager is responsible for designing, implementing, and strategically scaling Xurrent's holistic technical enablement ecosystem across the internal and external community, encompassing both the development of the overarching strategy and roadmap for critical programs and the execution.

This comprehensive role involves designing and managing robust internal onboarding for employees and establishing a Continuing Education system for ongoing employee professional development. Additionally, the T&E Manager will strategically develop, scale, and manage the external academy for partners and customers and certification programs to drive successful Go-To-Market (GTM) adoption, proficiency, and expertise for our global network of customers, resellers, and implementers.

By working cross-functionally, the T&E Manager will create and deliver engaging, high-quality educational content and community programs that foster continuous learning, ultimately empowering the entire ecosystem—employees, partners, and customers—to successfully build and innovate on the platform.

This is a hybrid position, out of our Austin, TX office.

Responsibilities:

• Strategic Program Management: Design, develop, and own the roadmap for scalable learning programs, including the Customer Academy, Partner Certification paths, role-based learning journeys, and employee Continuing Education Units (CEUs).
• Content Development & Curation: Contribute to and oversee the creation of high-quality educational content, including instructional videos, how-to guides, certifications, quizzes, and skill-building materials for all key audiences (employees, customers, and partners).
• Cross-Functional Collaboration & GTM Alignment: Collaborate strategically with Product Management, Engineering, Marketing, and Sales teams to align enablement initiatives (including Go-To-Market training) with product roadmaps, business goals, and customer/partner needs to ensure cohesive market readiness.
• LMS Administration & Management: Maintain, administer, and optimize the Learning Management System (LMS) and related enablement platforms to ensure a seamless and effective learning experience across the ecosystem.
• Data Analysis & Continuous Improvement: Analyze data, feedback, and engagement metrics from the LMS and training platforms to gain deep insights into learner needs, preferences, and pain points. Use these insights to continuously iterate, improve offerings, and measure business impact.
• Full Content Lifecycle Ownership: Be responsible for the entire content lifecycle, including creation, posting, iteration based on feedback, measurement, and active promotion to drive high engagement across target segments.
• Information Architecture & Sharing: Implement new and existing opportunities for knowledge