IT Specialist

Description

Who We Are

At Murmuration, we believe that America's promise is shaped and reshaped by the best ideas and ideals of its communities, and the dreams of the people who believe in a better life for themselves, their families, and each other.

We help organizations build power in their communities in four key ways: we organize a network of values-aligned partners; we provide deep, data-driven insights into people, places, and perspectives; we develop tools that make organizing and engagement easy and more effective; and we offer services that strengthen our partners' capacity to lead change in their communities.

We envision an America where every community has what it needs to help people lead healthy, free, and dignified lives. We work to redesign the systems and structures we all depend on — how we learn, live, govern, and solve problems — so that they are just, equitable, resilient, and rooted in shared responsibility. By strengthening the ties that hold communities together, we aim for civic life defined by collective action and care, with effective leadership that truly represents everyone.

We are a collaborative, curious, and creative team of organizers, scientists, teachers, technologists, campaign veterans, and more who share the unwavering belief that we can use our gifts in service of transforming America — together. We've built our team guided by the belief that the whole is greater than the sum of its parts. And so we support each other relentlessly — rallying together to face challenges the same way we celebrate each other's wins.

About the Position

Do you see yourself as a resourceful problem-solver who empowers teams, anticipates needs, and ensures the technology people depend on just works?

As an IT Specialist, you will provide hands-on support across the systems, tools, and infrastructure that keep Murmuration running: helping colleagues troubleshoot issues, maintaining our core platforms, and driving enablement initiatives that make everyone's work easier and more effective. You will take ownership of problems from start to finish, partnering across teams to deliver solutions that remove friction and keep our people focused on the mission.

As a key member of a small, high-impact team, you'll do more than fix what's broken; you'll help shape what's next. From refining workflows and improving documentation to contributing to our evolving IT program, you'll bring both technical skill and a service mindset to work that sits at the forefront of social change. Every system you support helps our partners harness data and technology that levels the playing field for communities too often left behind. That mission shows up in every ticket resolved, every tool enabled, and every colleague empowered to do their best work.

This role requires you to be local to NYC in order to support the needs of our headquarters, including our meeting rooms and occasional team gatherings.

Job Level: P3

What You'll Do

Help Desk & End User Support

• Serve as the first point of contact for technical issues via our help desk ticketing system;
• Provide initial/Level 1+ support for hardware, software, and connectivity issues on primarily macOS systems and cloud services;
• Troubleshoot and resolve user issues efficiently, escalating as needed;
• Deliver excellent customer service and clear communication to non-technical staff; and
• Assist with onboarding and offboarding of employees, ensuring accounts, devices, and permissions are configured correctly.

Systems & Device Management

• Administer and maintain MDM platforms (e.g., Intune, Jamf, Kandji) for endpoint deployment, updates, and compliance;
• Oversee device provisioning, asset tracking, and lifecycle management; and
• Ensure devices and configurations meet Murmuration's security standards.

AV & Collaboration Tools

• Support and maintain audio-visual systems for hybrid meetings and events (Zoom Rooms, Teams Rooms, Logitech, or Crestron setups);
• Troubleshoot AV, conferencing, and presentation issues promptly; and
• Work with staff to improve reliability and accessibility of meeting room technology.

IT Security & Controls

• Support implementation and monitoring of IT security controls aligned with organizational standards;
• Help manage endpoint protection, access management, and incident response efforts;
• Install and configure appropriate local and SaaS software, privileges, and