Plus Paratransit Scheduler

Para Transit Scheduler-Starting Salary $22.43 hourly

This job is located in the Operations Division of The Central Oklahoma Transportation and Parking Authority.  Employees of this classification perform work of a specialized nature involving skills, knowledge and abilities, which are normally acquired on the job.  The work of the Para-Transit Scheduler/Dispatcher involves working with para-transit scheduling software, scheduling client trips, preparing scheduling manifests, and dispatching information and instructions to operators.  The successful candidate must adapt to stress involved in the expedient dispatching of personnel to handle urgent situations.  Tact and diplomacy are required when communicating with employees, social service providers and the public.  This employee works independently, following prescribed procedures with only unusual situation referred to a supervisor.  Work is reviewed through client's satisfaction and product appraisal by the supervisor.  General job functions include but are not limited to receiving information from clients for the purpose of scheduling trips.  the Scheduler/Dispatcher having gathered the necessary information will use the scheduling software to schedule trips and produce daily driver manifests.
The employee will perform certain clerical tasks using a personal computer using various computer software packages, including Trapeze, Microsoft Word and Excel.  The employee will also use an office copier, fax machine and communicate with other administrative and supervisory personnel via email.  The employee will deliver instructions to drivers using face-to-face communication, telephone, and two-way radio transmission.

JOB REQUIREMENTS

• Willingness to assume responsibility for decisions made
• Skill in verbal communication
• Skill in recording and relaying information accurately
• Knowledge and ability to communicate with tact and diplomacy
• Knowledge and ability to read maps and street atlas
• Knowledge and ability to operate telephone and perform general clerical tasks
• Knowledge and ability to follow detailed instructions
• Knowledge of service invoice processing and reconciliation
• Knowledge of paratransit eligibility processes and/or requirements under the American's with Disabilities Act
• Skill in operating a personal computer using various Windows software programs
• Willingness and ability to maintain confidentiality with client and personnel information
• Ability to read, write, and communicate in English effectively

WORKING CONDITIONS

• Primarily indoors, subject to sitting, standing, walking, or using a telephone for extended periods of time.
• Subject to continuous exposure to light and glare from a CRT or monitor.
• Subject to frequent low-level noise of a keyboard, ten-key, copying machine, telephone, and other office equipment.
• Primarily inside a climate-controlled environment

PHYSICAL REQUIREMENTS

• Ability to read data and information on a computer monitor
• Speech enough to communicate clearly and distinctly in English.
• Hearing enough to understand telephone and two-way radio conversations in a noisy environment.
• Arm-hand steadiness and finger dexterity enough to operate office equipment such as two-way radio, telephone, TDD, personal computer, fax and office copiers.

UNITY BILL

This job classification has been designated as a safety sensitive job classification in accordance with the Oklahoma Medical Marijuana and Patient Protection Act, 63 O.S., § 427.1 et seq., (OSCN 2019), effective August 29, This means employees in this job classification can be subject to disciplinary action up to and including termination if they test positive for marijuana components or metabolites, even if they possess a medical marijuana license.

Application Guidelines:

1. Applicants must provide a minimum of 3 years of employment history including reason for leaving.
2. Applicants must provide an explanation for all gaps in employment history.
3. Applicants must provide contact information for current and previous employers.

AN EQUAL OPPORTUNITY EMPLOYER
  If you require reasonable accommodation at any time during the hiring process, please notify one of the Human Resources Department Representatives by calling
EMABRK is an equal opportunity employer and values diversity and inclusion.
 
 The EMBARK will not discriminate against any applicant or employee because of race, color, creed, national origin, ethnicity, religion, sex (to include sexual orientation and gender identity and/or expression), age, genetic information, disability or political affiliation.
 

EVALUATION CRITERIA

Difficulty

Work involves following prescribed procedures in communication with others by telephone and in writing.  The employee is responsible for accurately relaying and recording information.  This may involve reacting to a number of calls received simultaneously and making decisions as to the proper procedures to be carried out relative to a specific call.  Variables encountered are numerous and both concrete and abstract in nature.  A supervisor is available to make major decisions concerning unusual problems or situations.

Interpersonal Relations

The employee has frequent contact with outside agency personnel, citizens and supervisors to provide and/or obtain services/information related to work activities.  Information is of a detailed and recurring nature requiring some explanation or interpretation of facts.

Supervision Received

Employee works independently in maintaining communications via telephone and modem/fax.  Products are subject to review on a regular basis by supervisory personnel, social service providers and citizen/client input.  Detailed instructions are provided for new procedures or changes in existing procedures.  Supervisor can be contacted when unusual situations occur.

Other Duties and Responsibilities

This is a summary of the duties and responsibilities commonly found within this classification.  It is not meant to be all-inclusive; thus, other related activities or tasks may be assigned.

EEO Statement

EMBARK's goal is to be a workforce that reflects our rich and diverse Community at every job levels.  EMBARK embraces diversity and inclusion and encourages our staff members to bring their whole self to work every day.  EMBARK is an Equal Employment Opportunity and Affirmative Action Employer. All employment decisions at EMBARK are based on business needs, job requirements, individual qualifications and availability, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by federal, State or City laws.  

Veteran's Preference
A five-point preference will be awarded on the initial scored selection process for honorably discharged veterans of the United States Armed Forces not currently employed full time by EMBARK.  Qualified applicants must submit a copy of their DD Form 214 indicating discharge type/character of service in person, mail, or fax at

Drug-Free Workplace

As a Drug-Free Workplace, the EMBARK seeks to create a work environment free from the adverse effects of drug abuse and alcohol misuse for the protection of workforce, community, and customers.
This job classification has been designated as a safety sensitive job classification in accordance with the Oklahoma Medical Marijuana and Patient Protection Act, 63 O.S., § 427.1 et seq., (OSCN 2019), effective August 29, This means employees in this job classification can be subject to disciplinary action up to and including termination if they test positive for marijuana components or metabolites, even if they possess a medical marijuana license.

Drug Screen and Pre-Employment Physical

If you receive an offer of employment  for a position at EMBARK, you are required to pass a a Department of Transportation drug test (in accordance with Federal Regulation) and a physical examination, with regards to the nature of the position. EMBARK has a policy that prohibits the illegal use, manufacture, distribution, sale, dispensation or possession of narcotics, drugs, or controlled substances, and will require random urine and drug and alcohol tests of its employees as an enforcement measure in providing for a drug-free workplace. You will be excluded from consideration for employment with EMBARK if the results of your urine drug test indicate evidence of marijuana, cocaine, opiates, phencyclidine (PCP) and/or amphetamines.

This job classification has been designated as a safety sensitive job classification in accordance with the Oklahoma Medical Marijuana and Patient Protection Act, 63 O.S., § 427.1 et seq., (OSCN 2019), effective August 29, This means employees in this job classification can be subject to disciplinary action up to and including termination if they test positive for marijuana components or metabolites, even if they possess a medical marijuana license.
FCRA

EMBARK will conduct a background investigation/verification.  Applicants will be provided contact information for any third-party reporting agencies used to collect background information in connection with conditional offers of employment.

NOTE TO FORMER EMPLOYEES: To participate in any selection process, former employees must be eligible for rehire.  If you are unsure of your rehire status, please contact the EMBARK Human Resource Department at If your rehire status has been coded "Not Eligible," "Eligible 3," or "Conditional," you will need to request a review of your rehire status.

About Us

Oklahoma City is one of the fastest-growing metros in the United States and is the 20th largest city in the nation. For nearly two decades our residents have continually invested in our community to make it a place people can find belonging, visit and call home. Our employees are at the heart of those investments–delivering essential services our residents expect and creating a strong and thriving city for all people. Visit Oklahoma City--A Great Place to Live and Work to learn more about our city.

For more than 50 years, EMBARK has offered safe, reliable transportation for the citizens and visitors of Oklahoma City. Beginning with just 18 buses in 1966, we've grown to into a robust transit system that includes streetcars, river cruises, parking garages and more.

As an industry leader in public transportation and more importantly, as the place where you choose to work, you need to know the keys to be successful during your career with EMBARK. 

EMBARK's vision is to provide "world class transportation accessible to all, and all want to access it." 

With a clear picture of our destination through our Vision and Mission, our Core 4 Values — be safe, be there, be open and be kind act as our compass. Living into our values guides our decisions and ensure we stay on course. 

In all that we do, we focus on three key audiences - our employees, our customers and our board - to create a great place to work, enhance the status, use and understanding of our services, and preserve confidence in what we do with key stakeholders.  

No matter what position you are applying for, our team members help is essential to the success of EMBARK. Each team member is integral to the success of our organization and we couldn't do it without you.

Whether we're creating an inclusive and empowering work environment, improving our customers' experiences or cultivating strong relationships with key stakeholders, our Vision, Mission, and Values will help guide you to decide if EMBARK is the right organization for you.