Office Manager

Location: Thibodaux, LA/ In-Office

Employment Type: Full-Time/ 8-5 M-F

Reports To: Program Manager and Administration

About Us

Medical Resources and Guidance is a case management agency dedicated to supporting individuals and families through compassionate, client-centered services. We work closely with community partners, healthcare providers, and social service organizations to improve outcomes and promote stability and independence for those we serve.

Position Summary

The Office Manager plays a key role in ensuring the smooth daily operations of our agency. This position oversees administrative functions, supports case management staff, manages office systems, and helps maintain compliance with agency policies and regulatory requirements. The ideal candidate is organized, detail-oriented, and experienced in a healthcare or human services environment.

Key Responsibilities

Administrative & Office Operations:

• Manage daily office operations and ensure efficient workflow
• Oversee scheduling, phone coverage, correspondence, and records management
• Maintain office supplies, equipment, and vendor relationships
• Develop and improve administrative procedures and systems

Staff & Program Support

• Provide administrative support to case managers and leadership
• Assist with onboarding, training coordination, and staff documentation
• Track staff schedules, timesheets, and coverage needs

Compliance & Documentation

• Maintain confidential client and agency records in compliance with HIPAA and other regulations
• Support audits, reporting, and quality assurance processes
• Ensure accurate data entry and file maintenance

Financial & Billing Support

• Assist with invoicing, billing, and