Area Operations Manager

About Dent Wizard

Dent Wizard is the nation's undisputed leader in automotive reconditioning services and vehicle protection products – and our success is the result of the great people who serve our customers. We're stable, growing and have a strong business model, with opportunities in 43 states, 2.5 million vehicles repaired every year and more than 3,000 highly skilled employees. Help us reach new heights and receive the respect, rewards and recognition you deserve.

Area Operations Manager – Wheel Remanufacturing Division

Location- Phoenix, AZ

Compensation:$75, $80,000 /Year

An Area Operations Manager – Reman is responsible for overseeing the daily operations of multiple wheel remanufacturing shop locations within a designated area. This role ensures operational excellence, team development, customer satisfaction, and adherence to safety and quality standards. In addition, the Area Operations Manager plays a key role in business development, identifying and securing new customer opportunities to support Dent Wizard's growth strategy. Essential functions include:

Operational Excellence

• Oversee daily operations to ensure efficiency, quality, and safety across all locations.
• Address and resolve operational issues promptly, ensuring minimal disruption to service.
• Maintain high standards of cleanliness and environmental health and safety (EHS) at all sites.

Customer Service & Relationship Management

• Build and maintain strong relationships with key customers.
• Ensure service delivery meets or exceeds customer expectations.
• Represent Dent Wizard in customer meetings.
• Promote a five-star customer service culture across all teams.

Business Development

• Proactively identify and pursue new business opportunities within the assigned area.
• Develop and present proposals to prospective customers.
• Collaborate with marketing team to support lead generation and conversion.
• Expand Dent Wizard's footprint by building relationships with dealerships, collision centers, and other potential partners.

Talent Acquisition & Workforce Planning

• Drive recruitment and hiring efforts for area roles in collaboration with HR.
• Identify staffing needs and ensure appropriate coverage to meet operational demands.
• Support onboarding and integration of new hires into the team.

Leadership & Team Development

• Foster a positive, inclusive, and productive work environment aligned with Dent Wizard's core values.
• Lead, coach, and develop team members to drive performance, engagement, and retention.
• Facilitate ongoing training and performance evaluations.

Performance Monitoring & Reporting

• Track and report on key performance indicators (KPIs) related to productivity, quality, and customer satisfaction.
• Implement continuous improvement initiatives to enhance operational performance.

Administration

• Coordinate supplies and parts ordering management
• Troubleshoot most critical operational issues
• Maintain clean, organized work areas that meet DW's compliance (EHS) standards
• Support and adhere to DW's policies and procedures on ethics standards and commitments
• Ensure effective invoicing processes are implemented and maintained

Other Duties as Assigned

Competencies Required

• Executes with Quality
• Executive Presence
• Reinvents and Innovates
• Customer Focus
• Acquires and Builds Talent
• Grows the business

Physical Job Requirements

• Continuous viewing from and inputting data to a computer screen.
• Travel as necessary (