License and Permit Spec IV

Date: Dec 19, 2025

Location:
AUSTIN, TX

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Functional Title: License and Permit Spec IV
Job Title: License and Permit Spec IV
Agency: Health & Human Services Comm
Department: Professional Review
Posting Number: 12158
Closing Date: 01/02/2026
Posting Audience: Internal and External
Occupational Category: Office and Administrative Support
Salary Group: TEXAS-B-20
Salary Range: $5, $5,810.78
Pay Frequency: Monthly
Shift: Day
Additional Shift: Days (First)
Telework: Eligible for Telework
Travel: Up to 10%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Nonexempt
Facility Location:

Job Location City: AUSTIN
Job Location Address: 701 W 51ST ST
Other Locations: Austin
MOS Codes: 0100,0111,0170,3F5X1,PERS,SN,YN,YNS

Under the limited supervision of the unit manager. Serves as a support for management functions in process expertise, team leadership for licensing staff. Represents business unit on behalf of the manager and performs highly complex (senior level) consultative, licensure, certification, and program management work. Acts as liaison between internal and external stakeholders and business units such as Survey Operations, Policy Rules and Training, Enforcement, Accounting and Legal as well as external stakeholders such as CMS, providers, attorneys, associations, local fire and health authorities, and consultants. Coordinates and provides technical assistance when issues are escalated beyond licensure staff. Collects, organizes and analyzes unit workflow and performance reports for processing licensure applications to identify business operation efficiencies and prioritizes workloads. Oversees, reviews, and regularly revises process manuals and provides guidance and training to unit staff on new methods, rule changes, and procedural changes. Conducts quality control on license forms from applicants and providers. Review and evaluate complex applications/forms/requests for providers who are applying for licensure, Medicaid and Medicare certification. Review, process, and determine facilities eligibility by reviewing applications.

The LTCR area prohibits outside employment with any entity that HHSC regulates and or contracts with.

Essential Job Functions (EJF):

EFJ 1: Team Lead: Serves as a Team Lead in assigning and prioritizing workload. Represents business unit as a subject matter expert and serves as backup to the unit manager as needed. Reviews, recommends, develops, and evaluates policies and procedures to ensure consistency of licensing and certification processes.

EJF 2: Quality Improvement: Performs quality assurance of applications and provides guidance to staff. Coordinates with Data Management staff to develop and modify workload reports to ensure continuous quality improvement and efficiency of unit's licensure processes by analyzing data and trends. Identifies backlogs and monitors processes and systems for effectiveness, efficiency and conformance to established guidelines.

EJF 3: Training: Provides orientation and training to new and current staff to increase consistency with application of policy and procedures.

EFJ 4: Application Processing: Conducts complex review of licensure application and supporting documentation and assigns deficiencies for program applications. Drafts, edits, tracks and evaluates deficiency letters and responses. Reviews and evaluates forms, fee payments, technical data, and associated records related to licensure applications for accuracy and completeness. Coordinates license and survey processes with HHSC regional offices. Reviews and interprets on-site survey findings to determine if applicants are in compliance with program health and safety license eligibility requirements. Based on review and evaluation, makes final determination to approve or deny license applications. Issues state licenses.

EJF 5: Certification Processing: Conducts quality review of Medicare enrollment forms submitted by applicants for accuracy and completeness. Works with intermediates to providers seeking enrollment in the Medicare program. Prepares certification documents and submits actions for approval by CMS. Reviews accreditation documentation, as required.

EJF 6: Database Management: Ensures critical information into various systems to facility licensure. Maintains and updates application and license data in the Texas Unified Licensure Information Portal (TULIP).

EJF 7: Customer Service: Interprets and communicates licensing requirements to internal and external stakeholders, orally and in writing. Provides highly complex technical assistance and consultation regarding program requirements and resolves customer concerns. Provides rule and policy interpretation to applicants, their representatives, and the general public. Provides oral and written customer service, answers program rule and policy questions, and provides information relative to the licensure and processing. Performs unit telephone coverage through the provider licensure and certification call center.

EJF 8: Court Testimony: Testify in court related to the licensure and certification process as needed.

EJF 9: Other Duties as Assigned: Performs other duties as assigned in order to ensure services are provided. Willingly completes other duties as assigned within time frames and minimum standards established by supervisor at the time of the assignments. Obtains supervisor clarification and assistance as needed to complete task.

Knowledge Skills Abilities: Current Regulatory Experience. Knowledge of assisted living, intermediate care and prescribed pediatric extended care center licensure rules and regulations preferred. Knowledge of local, state, and federal laws and practices related to the regulatory program area. Experience with TULIP, ASPEN, and other internal databases is preferred; experience with Microsoft office products; skill in communicating effectively, verbally, and in writing, with all levels of staff, as well as the ability to establish and maintain effective working relationships. Ability to analyze and operationalize information into policies and procedures as needed and ability to develop, evaluate, and conduct research. Experience gathering statistics, analyzing information and indentifying trends.

Registration or Licensure Requirements:

None

Initial Screening Criteria: Graduation from a two-year college or equivalent is generally preferred. Experience and education may be substituted for one another on a year-for-year basis. Experience developing/interpreting policies, rules, standards, or regulations required. Experience in providing detailed written information to individuals or entities and experience in working in or with teams; Experience in providing training and technical assistance to individuals.

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.

Nearest Major Market: Austin