Veterinary Client Service Representative- Relief, EAHCC

Veterinary Client Service Representative- Relief

Do you love pets and people? Are you energetic, enthusiastic, and a pro at multitasking? If so, you could be the perfect fit for Emergency Animal Hospital of Collin County (EAHCC).

We're on the lookout for Relief Client Service Representatives to join our growing team

At the Emergency Animal Hospital of Collin County (EAHCC), our mission is to create a comprehensive pet health care environment that delivers superior customer service while addressing the needs of pets, clients, and referring veterinarians. We pride ourselves on offering a wide range of emergency services, including in-house diagnostics like blood work, radiographs, ultrasound, emergency surgery, fluid therapy, blood and plasma transfusions, oxygen kennels, endoscopy, and EKGs—all available 24/7/365.

About the Role:
As a Client Service Representative, you will play a crucial role in supporting our emergency department while welcoming and assisting our guests.
Responsibilities Include (but not limited to):

• Educate and Support: Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.
• Appointment Coordination: Assist clients in scheduling appointments at our multi-specialist hospital, ensuring a seamless and efficient process.
• Communication Mastery: Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.
• Record Keeping: Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.
• Financial Transactions Oversight: accurately and efficiently handle