Call Center Representative- Remote

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Ophthalmology Services

Why Consider This Job Opportunity

• Competitive compensation package
• Excellent comprehensive benefits, including significant eye care discounts
• 401(K) plan with employer contributions
• Opportunities for career growth and development
• Fully remote position with flexible scheduling
• Continuing education allowances to enhance your skills

What To Expect (Job Responsibilities)

• Respond to incoming calls efficiently and effectively, providing high-quality customer service
• Confirm, schedule, and reschedule patient appointments as necessary
• Update patient demographics and verify insurance information
• Handle online appointment requests and email inquiries
• Collaborate with other departments to ensure a positive patient experience

What Is Required (Qualifications)

• Excellent customer service and communication skills
• Proficiency in Microsoft Word, Outlook, and Excel, with accuracy in data entry
• Ability to handle multiple inbound calls in a fast-paced environment
• Professional work ethic, adhering to HIPAA regulations
• Pleasant speaking voice and reliable internet connection for remote work

How To Stand Out (Preferred Qualifications)

• Bilingual in English and Spanish
• Previous experience in a health or patient care environment
• Strong critical thinking and time management skills
• Ability to multitask and navigate several systems simultaneously
• Positive and cheerful attitude

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.