Client & Communications Coordinator

Overview
The Client & Communications Coordinator plays a key role in ensuring a seamless client experience from onboarding through ongoing engagement while supporting special projects and organizational communications, including social media accounts. This role serves as a primary point of contact during early client relationships, coordinates cross functional projects, and manages social media. The ideal candidate is highly organized, client focused, and comfortable balancing operational, project-based, and communications responsibilities.

Duties

• Coordinate and manage the onboarding process for new clients, ensuring a smooth, timely, and positive experience
• Serve as a primary point of contact during early client engagement, responding to questions and guiding clients through initial requirements
• Maintain accurate and up-to-date client records, onboarding documentation, and tracking tools
• Collaborate with internal teams to ensure timely setup, documentation completion, and follow through on client needs
• Identify onboarding gaps or challenges and recommend process improvements to enhance the client experience
• Assist with credentialing, as needed
• Support the planning and execution of cross‑functional special projects related to partnerships and/or organizational initiatives
• Track project timelines, milestones, deliverables, and outcomes to ensure accountability and progress
• Assist leadership with research, data collection, reporting, and implementation of new initiatives
• Identify opportunities for process improvements that increase efficiency, consistency, and scalability
• Prepare summaries, updates, and materials for internal team members, as needed
• Manage and schedule content across social media platforms relevant to healthcare careers and healthcare education
• Create engaging, informative, and compliant content aligned with organizational goals and brand standards
• Coordinate with internal team members to source content ideas, program updates, and announcements
• Monitor social media engagement, respond to messages and comments, and escalate inquiries when appropriate
• Track basic performance metrics and provide insights to support communication strategy improvements

Skills

• 2+ years of experience in client coordination, program support, project management, or communications
• Strong organizational and time‑management skills with the ability to manage multiple priorities
• Excellent written and verbal communication skills
• Experience managing social media platforms and creating professional content
• Proficiency with common office and project management tools (e.g., Microsoft Office, Google Workspace, project tracking systems)
• Ability to work collaboratively across teams and independently when needed
• Experience in healthcare, healthcare education or workforce development
• Experience supporting leadership or executive teams

Pay: $ $27.00 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person