Medical Front Office Coordinator

• Provides high-level customer service in all interactions with internal and external customers.
• Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team.
• Answers calls accurately and with exceptional customer service at all times.
• Ensures the caller's needs are met and accurate information is obtained.
• Ensures calls are documented and triaged appropriately, ensuring patient satisfaction and safety.
• Acts as patient advocate and liaisons with various departments to meet mutual goals.
• Addresses concerns of patients, provides service recovery and escalates issues as needed
• Responsible for scheduling, rescheduling, and canceling all procedure(s).
• Coordinates all paperwork needed by the facility (Including complete order sets, H&Ps, and imaging).
• Completes preauthorization for insurance coverage of all scheduled procedures
• Educates patients/responsible parties regarding the billing process and any additional financial responsibilities, including information on third-party benefits.
• Provides out-of-pocket cost estimates to patients.
• Coordinates financial counseling for day surgery.
• Communicate with the patient, referral source, and clinical staff regarding any access or authorization obstacles.
• Completes reminder calls to patients for scheduled appointments.
• Counsels' patients about unpaid bills.
• Obtains future appointments at the time of service for clinic follow-up, referrals, and ancillary services.
• Verifies, ensures eligibility and pre-registers patients by obtaining patient demographics and third-party coverage(s) at every encounter.
• Obtains and documents required for third-party reimbursement.
• Other duties as assigned.

Requirements:

• High school diploma or equivalent
• Current BLS Certification
• Minimum of two years of clinical experience in an administrative assistant/procedure scheduler role, preferably in a cardiology practice.
• Fluently speak, read, and write English.
• Proficient in use of PC with experience in Excel, Word, and database management packages.
• Analytical and ability to collect and trend data.
• Ability to solve problems.

About Birmingham, AL:

Birmingham blends history, culture, and a growing job market. The city offers a mix of urban energy and Southern charm. Residents enjoy outdoor spaces, great food, and an affordable cost of living. It's a welcoming place with something for everyone.