Assistant Manager

Job Title: Assistant Manager (Bilingual)

Reports To: Property Manger

RCMI Property: Southwest Village

GENERAL PURPOSE OF JOB:
The assistant manager is charged with assisting the property manager with the day-to-day operations to ensure financial performance of the building and / or apartment community. These responsibilities include following all policies and procedures as outlined in the SOGB, good staff relations, and positive resident relations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible for excellent customer service.
• Duties include answering phone calls, answering e-mails, assisting existing residents, and greeting the prospective residents.
• Responsible for assisting the manager with the accounting procedures. This can include rent collections, late notices, monitoring of delinquents, and filing.
• Responsible for learning procedures in the event the manager is absent. Ensures adherence to all policies regarding financial responsibilities.
• Supervises on-site personnel in the absence of the property manager.
• Maintaining the third party utility billing to ensure the accuracy and that it is functioning at an optimal capture ratio
• Responsible for relations including checking phone messages and e-mail messages daily and responding accordingly.
• Planning and execution of social functions for residents and ensuring that resident requests are responded to and followed up with.
• Correspondence made with residents in the form of monthly newsletters, flyers, texting, e-mail blasting, and social media.
• Responsible for office organization and, maintaining work order system, and keeping all lease documents organized and accurate and proper signatures.
• Duties will include refreshments, signs/balloons, opening/closing show units, and walking common areas and the tour path. A daily checklist is utilized for each property.
• Responsible for showing apartments and floorplans and must develop knowledge of the product, market, and property in order to successfully lease the property.
• Responsible for mastering phone techniques, closing techniques, and follow up procedures. This also includes processing rental applications and accurate verification as specified in rental criteria.
• Assistant Manager must assist in training and working with the leasing consultant if applicable.
• Responsible for lease renewal correspondence throughout the month and ensuring all renewal documents are signed and completed in the management software.
• Responsible for accepting and maintaining move out notices and ensuring the accuracy of the move out date. Handling proper procedures during the move out process including a move out inspection, accepting keys, assessing charges, taking pictures, and accurate notes for each move out.
• Correspondence to the past resident and accounts with a balance due are followed up with regarding