Front Office Receptionist

We are seeking a friendly, organized, and dependable Front Office Receptionist to serve as the first point of contact for our home care agency. The ideal candidate will provide exceptional customer service to clients, caregivers, and visitors while supporting daily office operations, scheduling, and administrative tasks in a fast-paced healthcare environment.

Key Responsibilities

Front Desk & Customer Service

• Greet clients, caregivers, families, and visitors in a professional and welcoming manner
• Answer and direct incoming phone calls promptly and courteously
• Respond to general inquiries and provide accurate information about agency services
• Maintain a positive and professional front office atmosphere

Scheduling & Coordination

• Assist with scheduling caregiver shifts and client appointments
• Coordinate schedule changes, call-offs, and coverage as needed
• Communicate schedules and updates clearly to caregivers and clients
• Maintain accurate scheduling records in agency systems

Administrative & Office Support

• Handle incoming and outgoing mail, including sorting, distributing, and preparing mail for pickup
• Perform data entry, filing, and record maintenance (paper and electronic)
• Maintain office supplies and notify management of inventory needs

Communication & Documentation

• Maintain confidentiality of client and employee information in compliance with agency policies
• Assist with preparing correspondence, reports, and basic office documents
• Support office staff and management with general administrative duties

Qualifications

• High school diploma or equivalent required
• Previous receptionist or administrative experience preferred (healthcare or home care a plus)
• Strong verbal and written communication skills
• Excellent organizational and multitasking abilities
• Proficiency in basic computer applications (Microsoft Office, email, scheduling systems)
• Ability to work independently and as part of a team
• Professional demeanor with a compassionate and customer-focused attitude

Physical & Work Requirements

• Ability to sit, stand, and work at a desk for extended periods
• Ability to operate standard office equipment (phone, copier, computer)

Why Join Us?

• Supportive team environment
• Opportunity to make a meaningful impact in the home care community
• Stable office-based role with growth potential

Job Type: Full-time

Pay: From $16.00 per hour

Expected hours: 40 per week

Work Location: In person