Customer Support Specialist

Customer Support Specialist

Job Overview

Aaniie is one of the world's fastest-growing home care software providers and we are looking for a dedicated and customer-focused Customer Support Specialist to serve as the primary point of contact for customers, to help resolve inquiries, troubleshoot issues, and ensure a positive customer experience that reflects our commitment to quality and service excellence.

Position Description

You are a high-energy, people person that loves to help people solve problems and be the face of Aaniie. As a critical part of Aaniie's Customer Support team, you will be the first contact point of our customer's questions, handling inbound and outbound customer queries via phone, live chat, and email. You will use your system expertise to guide and educate the customers through various self-help options and articles, performing logical troubleshooting, and software support. Using Zoho Desk and CRM, accurately documenting call engagements and confirming issue resolution with customers. And above all, you are always striving to make our customers happier

What We're Looking for in You

· High-performance individual who treats customer service as their professional calling

· Ability to effectively work independently, report daily activities & communicate effectively

· The ability to diagnose and solve complex problems on the fly using critical thinking and persuasion

· High Integrity, Organized, Punctual, and Reliable. Must maintain a regular work schedule.

· Software troubleshooting and configuration experience

· Persuasive communication skills, verbal, written, and presentation

Preferred Qualifications:

· A great attitude and a team player. A strong commitment to helping our customers do their best.

· Strong problem-solving skills and knowledge of web applications and systems.

· No fear of technology and new systems (customer support experience is a huge plus)

· Experience supporting SaaS Enterprise Applications (Salesforce, Zendesk, Jira. etc.)

· Initiative, courtesy, and professionalism to resolve most customer issues on the first contact.

· Writing/web content creating an experience is a plus.

· Resourceful, friendly, quick-thinking, and empathetic should be some of the adjectives used to describe you.

· Professional & persuasive communication skills, verbal, written, and presentation excellence

· Problem-solving mindset with the ability to think strategically and offer creative solutions.

· Excellent interpersonal skills.

· Ability to manage multiple accounts, prioritize tasks, and meet deadlines in a fast-paced environment.

· A self-starter who thrives in an entrepreneurial, remote work environment.

· Ability to thrive in a fast-paced environment experience is key.

Education

· Bachelor's or Associate's degree preferred, not required

What we Offer:

· Competitive salary and benefits package

· Benefits include but are not limited to paid holidays, flexible PTO, equity incentives, 401K with match, STD, LTD, Life

· Flexible, remote work environment

· Opportunities for professional development and growth

· Collaborative and fantastic environment with great people and a dose of fun every day.

· Mission-driven work in an industry that makes a meaningful impact on people's lives

Aaniie is an equal opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

Job Type: Full-time

Pay: $43, $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• On-the-job training
• Paid time off
• Professional development assistance
• Work from home

Work Location: Hybrid remote in Eau Claire, WI 54701