Medical Receptionist

Medical Receptionist – Optometry Clinic

Date Posted: December 16, 2025
Job Type: Full-Time
Pay: $19.00–$26.00 per hour (based on experience)
Work Location: In person

About the Role

Do you love working with people and thrive in a fast-paced environment? As the first impression of our optometry clinic, our Medical Receptionist plays a critical role in creating a welcoming, efficient, and professional patient experience. We are looking for a friendly, organized, and dependable individual who enjoys multitasking and working as part of a collaborative healthcare team.

Key Responsibilities

• Answer and screen incoming calls, emails, and faxes from current and prospective patients
• Accurately enter and maintain patient demographic information in the practice management system
• Verify insurance eligibility and clearly communicate benefits to patients
• Schedule appointments according to provider availability, clinic hours, and patient needs
• Perform basic phone triage and process referrals
• Manage patient check-in and check-out
• Ensure all required forms are completed and signed
• Scan, upload, and organize patient documentation
• Collect co-pays, deductibles, and post payments accurately
• Balance nightly financials
• Serve as a primary point of contact to strengthen patient relationships
• Deliver a consistently positive, professional, and "WOW" patient experience

Office & Technical Skills

• Basic computer proficiency, including Microsoft Office, Windows, and internet navigation
• Accurate and efficient typing skills
• Familiarity with practice management software (preferred)
• Knowledge of administrative and clerical procedures
• Understanding of billing and insurance processes
• Working knowledge of medical terminology (optometry experience a plus)
• Full understanding of and compliance with HIPAA regulations

Personal & Professional Skills

• Strong attention to detail, accuracy, and reliability
• Excellent communication, interpersonal, and organizational skills
• Ability to handle confidential and sensitive information
• Ability to multitask and remain professional in a fast-paced environment
• Strong problem-solving skills and ability to manage challenging interactions
• Ability to work effectively with individuals from diverse backgrounds

Attendance & Punctuality Expectations

• Reliable attendance and punctuality are essential functions of this position
• Employees are expected to arrive on time and be fully prepared for all scheduled shifts
• Consistent attendance is critical to patient care, clinic operations, and team success

Education & Experience

• High school diploma or equivalent (required)
• Minimum of 1 year of customer service experience (required)
• Minimum of 1 year of computer skills experience (required)
• Medical office experience preferred
• Optometry or vision care experience a plus

Schedule & Hours

• Expected hours: up to 40 per week
• Monday–Thursday: 8:00 a.m.–6:00 p.m.
• Friday: 8:00 a.m.–3:00 p.m.
• Up to two Saturdays per year
• 8-hour shifts, Monday through Friday

Benefits

• 401(k) with matching
• Health insurance
• Dental and vision insurance
• Profit sharing
• Paid time off
• Employee discounts

How to Apply

Please submit your resume in PDF format for consideration.

Job Type: Full-time

Pay: $ $26.00 per hour

Work Location: In person