Resident Services Coordinator

General Purpose

The Residential Services Coordinator is responsible for providing supervision to the homeless/unhoused clients. Their primary responsibilities are to assure the safety and well-being of our clients, enforce shelter rules and protocols, to supervise clients during laundry, shower, computer station, intake area, chores, and to assist with intake and data gathering; to maintain a clean and sanitized facility.

Reports to: Shift Lead and Program Director

Salary Range: $20 - $23 per hour

Main Job Tasks and Responsibilities

Shift Responsibilities: Support clients; register, check-in, monitor, assess behavior and overall well-being.

• Monitor clients' progress and well-being
• Set up and tear down of shelter equipment
• Understand the systemic issues that affect low income and marginalized people.
• Assure building is secure at all times
• Orient new arrivals to shelter protocols and policies
• Providing crisis management for clients
• Supporting client and facility needs
• Fielding questions from clients and responding to requests
• Completing Incident Reports as needed and submitting them to Program Director
• Providing safety supervision to shelter residents
• Overseeing chores, meals, and living space
• Conducting intakes and discharges
• Assist with food distribution
• Always maintain a clean and sanitized living environment
• Maintains supply list and communicates supply needs to Program Director
• De-escalate hostile situations
• Communicate client or maintenance needs with Program Director
• Follows daily shelter checklist for the area/s you are supervising
• Distributing and collecting client linens for laundering
• Overnight RSCs are responsible for washing, folding, and storing linens
• Other duties as assigned by management

Communication – Attends staff meetings to ensure that client's needs are being well represented. Completes daily log to communicate with other shelter workers and management. Completes Incident Reports in a timely manner.

Education and Experience

• Experience working in a shelter or other organization that works with the disenfranchised
• Completes Guard Card Training, CPR and First Aid, and Custodial Technician Training

Key Competencies

• Effective team player who is non-judgmental and honest
• Proficient with PC
• Typing and data entry
• Good interpersonal and communication skills
• Excellent problem-solving skills.
• Able to assist team in identifying potential challenges and providing input to staff.
• Understands the systemic issues that affect low-income marginalized people.
• Able to observe and assess agitation levels in order to proactively diffuse potential aggressive situations.
• Orient new clients on shelter protocols and policies
• Teamwork
• Adaptability

Job Type: Full-time

Pay: $ $23.00 per hour

People with a criminal record are encouraged to apply

Work Location: In person