Internal Service Advisor

• JOB SUMMARY

• Responsible for serving as a liaison between multiple departments to ensure vehicles are efficiently prepared to be sold and added to the inventory in a timely manner.

• ESSENTIAL DUTIES

• Responsible of provide a friendly, quickly and efficient treatment to our customers.

• Establish the necessary measure to safeguard the assets and interests of the company.
• Provide a quality service for the internal and external customers.
• Perform their duties with a sense of mutual respect, ethical, collaboration, tolerance and positive attitude toward their peers.

• Protects organization's value by keeping information confidential.

• RESPONSIBILITIES

• Prepare accurate Repair Orders with detailed cost, labor and repair time estimates and review with the appropriate manager.

• Coordinate with Service, Parts and/or third-party vendors to schedule and execute repairs and/or services.
• Follow the progress of vehicles through service to ensure days-to-market requirements are met.
• Thorough and timely communication and follow up with management.

• Maintain appropriate levels of customer service and client retention by resolving customer complaints or concerns immediately and appropriately; assume ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.

• JOB PROFILE

LEVEL OF EDUCATION: HIGH SCHOOL DIPLOMA OR THE EQUIVALENT

EXPERIENCE, KNOWLEDGE AND SKILLS

• 2 years of experience minimum in service
• Extensive knowledge of automotive industry and parts
• Ability to effectively communicate verbally
• Ability to confront and resolve difficult customer service situations
• Demonstrated customer service skills
• Ability to read and comprehend written instructions and information
• General knowledge of automotive parts and vehicle mechanical operations
• Reporting Skills,
• Attention to Detail,
• Multitasking abilities
• Productivity,