Hotel Front Desk Agent

JOIN A TEAM THAT GOES ALL-IN ON YOU

Caesars New Orleans Casino & Hotel is a destination property in the heart of the city, we are continually striving to attract the best talent to deliver extraordinary experiences for our guests. Are you ready to join a team that embraces a family culture, blazes the trail, and commits to delivering Family-Style Service at every turn? We want you to become an integral part of our vision to create spectacular worlds that immerse, inspire, and connect you. Become a part of our winning team and bring your fun spirit along with you

BENEFITS: Caesars New Orleans is proud to offer our team members a professional, fun, and welcoming atmosphere. Our team members also enjoy exclusive benefits, such as:

• FREE Downtown Team Member Parking
• Discounted Monthly Bus Passes
• Free Team Member Assistance Program
• Team Member Discounted Hotel Room Rates
• Discount Program within Caesars Partner Network
• Fun and Free Team Member Events
• Tuition & Student Loan Debt Repayment Assistance
• First Time Homebuyer Program
• Child Care Assistance Program
• 401k Matching
   

ABOUT THE ROLE: The Front Desk Agent is responsible for assisting guests when registering them into the hotel and settling accounts upon check - out.  Works closely with related departments to ensure excellent guest service.

• Acknowledge, greet and converse in English with customers who approach the front desk. Give clear directions to guests. 
• Complete required paperwork for various front desk transactions and input information into the computer. 
• Process all cash transactions by accepting money or credit card and make the necessary change or card transaction accurately. 
• Check guests in and out. 
• Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies. 

OUR IDEAL CANDIDATE:

• High School graduate or equivalent is required. 
• One-year previous front desk experience preferred. 
• Minimum one-year customer service experience with ability to provide courteous, friendly and efficient service to all guests, every time, is required. 
• Must be able to type at least 25 wpm. 
• Must be able to pass a simple mathematics test. 
• Must be able to get along well with co-workers and work as a team. 
• Must be able to work any day of the week and any shift. 
• Must present a well-groomed appearance.

A FEW MORE THINGS:

• Able to work inside and continuously stand and/or maneuver around front desk area for periods of up to eight hours at a time. 
• Able to respond calmly in busy situations. 
• Able to tolerate area with high noise levels. 
• Must be able to lift up to 60 pounds. 
•  Must have good manual dexterity to be able to type, grab, grip, pull, hold, tear, sort, reach, and file appropriate paperwork. 
• Respond to visual and aural cues. 
• Able to read, write and communicate directions in English clearly. 
• Accurately count and balance