Sr. Forward Deployed Engineer

In the time it takes you to read this job description, RapidSOS will have handled ~1,380 emergencies.
At RapidSOS, we are committed to using technology to build a safer, stronger future and working together to save lives. We're in an exciting phase of growth, welcoming new members from across the globe to our mission-driven, ambitious, and inclusive team. Our work is founded on our values of
trust and safety
,
pioneering
,
urgency
, and
purpose over pride
, all of which support a company culture where people can innovate, collaborate, grow, and, above all, make an impact. If that sounds like an exciting opportunity, we want to hear from you

RapidSOS is an intelligent safety platform that harnesses artificial and human intelligence to fuse life-saving data from 600M+ connected devices, apps, and sensors from 210+ global technology companies, then delivers it to over 22,000+ public safety agencies in 11 countries. Powered by RapidSOS HARMONY, the industry's first purpose-built AI for public safety, RapidSOS empowers first responders with real-time intelligence and the situational awareness needed to help protect property and save lives. Learn more at

What This Role Is About
The Senior Forward Deployed Engineer (FDE) is a senior, client-facing technical expert who serves as a true strategic partner for our most complex and high-value accounts. This is not a sprint; it's a marathon. This role is for the
"marathon runner and a strategist"
- an individual motivated by solving deep, intricate challenges and building unshakable, long-term relationships. You will be the primary technical advocate for the client, often "embedded" within their environment to ensure they extract maximum value from the RapidSOS platform.

You are a patient, proactive, and consultative guide. You will help clients navigate their most ambitious technical "moonshot" projects, architecting and co-developing novel solutions that have never been built before. Your success is measured not by tickets closed, but by the long-term success, adoption, and expansion of the client partnership you foster.

What You'll Do

• Act as the primary, embedded technical owner and trusted advisor for a portfolio of strategic clients, building deep, long-term relationships from the engineer level to the C-suite.
• Develop unparalleled technical mastery of both the RapidSOS intelligent safety platform and your client's specific, complex technical ecosystem.
• Lead complex diagnostic sessions, using elite listening skills to identify the root cause of technical challenges, not just the symptoms.
• Architect, design, and co-develop novel solutions to solve unique client challenges, turning ambitious "moonshot" ideas into reality.
• Move beyond reactive support by proactively analyzing client systems, anticipating future needs, and developing a strategic technical roadmap for long-term success.
• Build and maintain deep trust through patience, empathy, and savvy political navigation of complex client organizations.
• Identify and scope new expansion opportunities from your position of trust, demonstrating how RapidSOS can deliver further value to grow the