Dental Office Receptionist

CARIDAD CENTER

POSITION TITLE: Dental Office Receptionist

REPORTS TO: Dental Clinic Manager

FLSA STATUS: ( ) Exempt ( X ) Non-Exempt

COMPANY SUMMARY:

The Caridad Center offers comprehensive medical, vision, & dental care for the uninsured and underserved children & families of Palm Beach County. More than 700 doctors, dentists, nurses, dental hygienists, as well as many others in the area of outreach & education give their time so generously to help our cause. The Caridad Center strives to ensure that the uninsured and underserved individuals and families of Palm Beach County receive our life-changing healthcare, education, and outreach programs. Caridad gives families a fighting chance to stay healthy and to get the proper medical, vision, & dental treatment. For thousands of people in Palm Beach County who come from all walks of life, Caridad is the only hope they will have for living a healthy life.

POSITION SUMMARY:

The Dental Office Receptionist is responsible for providing exceptional customer service for all patients and visitors entering our office. The responsibilities of this role include greeting patients, completing the sign in process, scheduling future appointments, and handling incoming phone calls. They will assist patients in accordance with the training they have received ensuring patients receive the best possible service at Caridad Center.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

• Greets patients visiting the dental clinic for various services and procedures
• Communicates information to patients and manages flow of dental waiting area.
• Answers incoming phone calls promptly, responds to patient inquiries, receives messages, and forwards correspondence to necessary parties as needed
• Schedules and confirms all patient dental appointments.
• Reviews patient records periodically to maintain up-to-date eligibility requirements and ensures appropriate physician referral forms have been completed.
• Confirms availability for dentist and other dental volunteers to confirm work schedules and find substitutes, when necessary.
• Schedules appointments, manages check-in and check-out off all patients in Eagle Soft and Athena.
• Ensures all patient forms are correctly filled out and signed.
• Assists in maintaining the electronic oral health record system to include
• Entering and maintaining dental patient data; and generating reports (e.g., for the Clinic Director).
• Maintaining a record of missed appointments.
• Providing reports of volunteer and patient's statistics as needed.
• Maintaining various daily records of all volunteers.
• Creating digital records for all new patients in Eagle Soft.
• Other duties as assigned.

QUALIFICATIONS:

• Bilingual (English/Creole) Required.
• High school diploma or GED required.
• Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint) required.
• 2+ years clerical experience preferred.
• Excellent organizational and communication skills.
• Ability to collaborate with a team.
• Ability to comply with all HIPPA Regulations.
• Ability to perform work with great attention to detail and accept constructive criticism.
• Ability to manage a flexible work schedule; may include some Saturdays.

NON-DISCRIMINATION STATEMENT:

Caridad Center, Inc. does not discriminate against employees or clients on the basis of race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, marital status, familial status or any other characteristic protected by Federal and State law. A non-discrimination clause concerning employment opportunity is incorporated in the Employee Policy and Procedure Manual. The Caridad Center, Inc. will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990, as Amended (ADAAA).

This job description may not be all-inclusive and employees are expected to perform all other duties as assigned and directed by management. Job descriptions will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification. Continued employment is dependent on availability of funding resources.

RACIAL EQUITY STATEMENT:

Caridad Center Inc., vows to be a reliable partner and a strong advocate in the advancement

of racial equity for marginalized individuals in our organization, and in our community at large. We aim to bring awareness of social and institutional racism (in its many different forms), to our organization and our community, for clear understanding of the mission of our team. We seek to be diverse and inclusive of all races, ethnicities, genders, sexualities, and abilities both within our organization as well as the people we serve. We will foster a health system that addresses racial disparities and allows all individuals to receive equal treatment with positive outcomes.

Job Types: Part-time, Contract

Pay: $15.00 per hour

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person