Central Office_Supervisor, Dispatch (Operations) 2024-2025

The DeKalb County School District is seeking an experienced and professional
Supervisor, Dispatch.
Salary Grade/Schedule
: Unified 119

Salary Schedules
: Click Here

The material contained herein is subject to change. All open positions offered by the DeKalb County School District are subject to specific job requirements. The DeKalb County School District is an equal opportunity employer, and all hiring decisions are subject to federal, state, and local employment laws and regulations.

Title: Supervisor, Dispatch
Manages and supervises the operations of a Dispatch Center, ensuring that school bus drivers and student transportation programs operate in a timely and safe manner in compliance with Georgia Department of Education (GaDOE) policies and procedures. Provides leadership and guidance to dispatch staff to ensure adherence to established policies, procedures, and service standards.

Essential Functions

• Manages a functional dispatch team within the Transportation Department.
• Organizes programs and processes, establishes tasks for staff, and sets operational priorities.
• Works on issues requiring analysis of data and multiple relevant factors to determine appropriate solutions.
• Identifies and resolves operational issues that may fall outside established guidelines; recommends process improvements based on sound workflow and operational principles.
• Responds in a timely manner to complaints and concerns related to transportation issues from students, parents, bus drivers, school personnel, and the general public.
• Coordinates and monitors two-way radio communication between bus drivers, district managers, and transportation administrators; ensures compliance with communication standards and applicable laws and reports violations as required.
• Analyzes emergency and priority situations, including accidents and mechanical issues, and coordinates appropriate personnel and response actions.
• Trains dispatch staff on radio etiquette, proper use of communication equipment, oral and written communication skills, and appropriate use of email.
• Develops and implements customer service strategies to enhance the experience of individuals utilizing transportation services.
• Attends meetings and participates in or presents at staff development seminars related to transportation management or safety protocols.
• Organizes and coordinates updates for driver logbooks in collaboration with transportation administration, including revisions to the school bus driver's manual.
• Interacts with subordinates, supervisors, and functional peer groups to interpret, explain, and share information as necessary.
• Performs additional duties as assigned.

Education And/or Experience

• Associate degree or equivalent completed college coursework in Dispatch, Communications Center Operations, or a closely related field from a Professional Standards Commission-approved accredited college or university required.
• Minimum of three (3) years of transportation dispatch or closely related experience required.
• Valid Commercial Driver's License (CDL) with Passenger and School Bus (P&S) endorsement preferred.
• Valid certification in Cardiopulmonary Resuscitation (CPR) and First Aid required.

Knowledge, Skills, And Abilities

• Thorough knowledge of basic motor vehicles and school bus operations.
• Knowledge of school bus safety policies and procedures.
• Knowledge of local and state traffic ordinances.
• Knowledge of leadership principles and change management strategies.
• Ability to carry out or coordinate vehicle maintenance activities.
• Ability to lead a team and provide guidance within established policies and procedures.
• Ability to make sound decisions that impact team performance and operational outcomes.
• Ability to develop and implement new processes and procedures as appropriate.
• Ability to collaborate and communicate effectively with a wide range of stakeholders.
• Ability to think critically, strategically, and solve problems efficiently.
• Strong computer skills with the ability to use relevant software applications.
• Strong analytical and problem-solving skills.
• Strong attention to detail and ability to maintain accuracy.
• Ability to prepare, organize, and maintain documentation and reports.

Physical Demands and Work Environment

• Constantly required to speak and listen to communicate critical information.
• Constantly required to observe details at close range and at a distance.
• Constantly operates a motor vehicle safely.
• Frequently required to push or pull objects and equipment.
• Frequently exposed to severe weather conditions.
• Frequently exposed to loud noise levels.
• Frequently works in areas with obstacles or hazards.
• Frequently exposed to traffic conditions when coordinating transportation activities.
• Occasionally exposed to fumes or smoke.

12/12/2025