IT Help Desk Support

Job Description

Position: Help Desk Support - Sr

Contract: 9+ months of contract

Location: Plano TX 75024

Summary:

• We are seeking a customer service-oriented Service Desk Agent to provide technical support to users in an efficient and accurate manner.
• You will be considered as the firm's front line and you will solve basic technical problems while providing support for all assigned areas.
• The goal is to make sure that clients associate value is maintained to the standards set forth by the company.
• This is a call center environment with a steady flow of issues, needs and requests from internal end users.

Responsibilities:

• Provide application support through remote access tools to resolve internal end user issues
• Monitor and respond quickly and effectively to calls or chats received to the Client's Service Desk
• Interact with end users via soft phone or chat modules to resolve primarily software issues but may get questions about hardware
• Remotely access and support end user machines to achieve first call resolution
• Utilize Service Now as the ticketing tool to track and escalate tickets for end users
• Assist with onboarding of new Agents by training and allow others to shadow
• Perform other tasks as needed by the Service Desk Managers

Basic Qualifications:

• Training will consist of two weeks working 8-5 M-F including shared classroom-type of instruction followed by several weeks of job-based shadowing.
• Once onboarded, the available shift times are not set yet but will be morning start times, afternoon start times and nights.
• Each shift is 9 hours long with 1 hour unpaid lunch.
• The days off are not set yet but there will be at least one working day during the weekend (Saturday or Sunday).
• Shift schedules will be set due to the call volume and needs of Client's.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.