Technology Support Generalist

Job Title: Technology Support Generalist

Job Brief:

• The Tech Support Generalist provides front line technical support for staff and/or students by troubleshooting hardware, software, and network issues. This role supports daily technology operations, assists users with technology needs, and helps maintain reliable and secure systems across the organization.

Location: 901 Poyntz Ave.

QUALIFICATIONS:

• High school diploma and some higher education or technical school course work and/or experience with computer software, hardware, maintenance and training of users.
• Such an alternative to the above qualifications as the Board may find appropriate and acceptable.
• All USD383 employees must pass a background check.

Salary:

• $ $20.25/hr.
• Placement within this range is based on relevant qualifications, including prior experience, education, and applicable certifications (e.g., bachelor's degree, advanced certification, bilingual proficiency, etc.).

Terms of Employment:

• 12-month position.
• New employees go through a 45-day introductory period as part of onboarding after which benefits will begin, and leave can be used.

Reports To: Immediate Supervisor – District Technology Support Coordinator.

Job Duties:

• Trouble shoots and repairs hardware and software problems as part of the district computer technology support team.
• Pursues training and technical support to keep current on technology use, support and implementation strategies.
• Provides technology support to district computer users under the direction of the Director of Technology in collaboration with the District Technology Support Coordinator.
• Delivers technology professional development classes to district staff.
• Delivers individual and small group training on computer use and applications to district staff.
• Works as a contributing member of the district Technology Team to plan for and implement computer use among all district staff.
• Willingness to learn about and support the basic Microsoft and Network installation.
• Knowledge of Apple Products (eg. iPad, Macintosh systems) and other tablet devices preferred.
• Performs other duties as requested.

Benefits:

• Vision and dental insurance are available for employees working 17.5hours/week.
• with a value of district contributions of $8,772 per year.
• Retirement Plan options available for employees working at least 17.5 hours/week.
• Employee Assistance Program.
• Additional Benefits Available- Group Life Insurance, Flexible Spending