Front Office Clerk and Receptionist

Job description:

Main objective of the front office clerk/receptionist is to provide exceptional customer service while supporting organizational goals through a combination of in-person, telephone, email, and digital communication channels. Delivers comprehensive administrative support to management and staff, proactively engaging with customers to address inquiries and resolve issues in a professional, timely, and efficient manner. Responsible for a wide range of duties including, but not limited to, answering incoming calls, processing sales orders, managing digital communications, filing, invoicing, data entry, coordinating product deliveries, and supporting the Office Manager. Demonstrates adaptability by embracing new technologies and evolving customer service platforms.

Responsibilities

• Fluent in English/ Spanish is A MUST
• Greet customers in a courteous and professional manner, both in person and by phone, while ensuring a welcoming experience and efficiently addressing customer inquiries by accurately noting and processing orders through in-person, telephone, email, and digital communication channels.
• Proactively suggesting new or relevant products and services to encourage additional purchases.
• Reviewing communications (email, chat, internal messages) upon arrival and entering sales orders with high accuracy and efficiency, processing them through to completion.
• Maintaining real-time updates in relevant digital sales order and order management platforms.
• Identifying, prioritizing, and adhering to daily assigned tasks and processes.
• Providing accurate information about inventory and product availability using in-house systems before confirming orders.
• Ensure the front office environment remains welcoming, clean, and well organized by maintaining common areas and consistently stocking and replenishing essential office supplies, including water, print paper, coffee supplies, and other frequently used items, to support staff and visitors.
• Communicating effectively with sales team members regarding customer orders, ensuring smooth order conversions.
• Notifying the Office Manager of changes in delivery times, cancellations, or delays, and updating customers as needed.
• Assisting in coordinating daily and next-day delivery routes for drivers based on internal assignments and requirements.
• May perform other duties as assigned or requested, which are reasonably within the scope of this job classification.

Qualifications:

• Education: A high school diploma or GED is typically required; formal qualifications in office administration or related fields are preferred.
• Experience: 2-3 years of experience in a similar role is typically desired, showcasing familiarity with office procedures and customer service.
• Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook, & CRM Systems). Experience with scheduling and call forwarding systems.
• Interpersonal Skills: Excellent communication skills to effectively interact with clients and colleagues. The desired candidate will be polite, professional, friendly, enthusiastic, a great team player but also able to take direction and effectively work alone with little to any supervision, possess great organizational skills, be detail oriented and able to multitask while still meeting all deadlines.

Job Type: Full-time

Pay: $ $22.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Office: 2 years (Preferred)
• Administrative experience: 3 years (Preferred)
• Office manager: 3 years (Preferred)

Language:

• Spanish (Required)

Shift availability:

• Day Shift (Preferred)

Work Location: In person