Front Desk Agent

Welcome to Embassy Suites by Hilton San Antonio Brooks Hotel & Spa Our contemporary, all-suite hotel is located in the thriving community of Brooks City Base, just 11 minutes from the famed Alamo and downtown San Antonio.

HIRING: Front Desk Agents

$300 after completeing 90 days of employment

Ideal Candidate will have experience working with OnQ property management system, and have worked at a full-service hotel.

Responsibilities:

• Register guests and assigns rooms. Accommodates special requests whenever possible.
• Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
• Assists in preregistration and blocking of rooms for reservations.
• Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
• Understands room status and room status tracking.
• Knows room locations, types of rooms available, and room rates.
• Coordinates room status updates with the housekeeping department by notifying housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.
• Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.
• Knows how to use front office equipment.
• Process guest check-outs.
• Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,
• Follows procedures for issuing and closing safe deposit boxes used by guests.
• Uses proper telephone etiquette.
• Attends department meetings.
• Reports any unusual occurrences or requests to the manager or assistant manager.
• Maintains the cleanliness and neatness of the front desk area.

Job Types: Full-time, Part-time

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Hotel experience: 2 years (Required)
• OnQ Property Management System: 1 year (Required)

Work Location: In person