Customer Service Representative, E-Commerce
SUPPLYONE INC.
- Missouri, United States
- Missouri, United States
Über
Managing incoming calls and customer service inquiries.
Gather and prepare all information for pricing review in a timely manner for new and existing customers prior to orders being entered.
Process all orders in an efficient and timely manner within 48 hours.
Managing the stock tray inventory for all customers.
Identifying and assessing customer's needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Handle customer requests/complaints/issues by seeking appropriate solutions and communicating them within a reasonable amount of time. Follow up to ensure resolution.
Adding and maintaining customer information in ERP's database.
Provide support for all internal customers, including gathering information for them and resolving their issues.
Keep records of customer interactions and file documents.
Take the extra mile to engage customers.
Assist in answering phones.
Backup for the Purchasing Department.
Add specs to the ERP system.
Other duties as assigned by management.
Essential Functions (Essential/secondary functions that support the primary responsibilities)
Managing incoming calls and customer service inquiries.
Gather and prepare all information for pricing review in a timely manner for new and existing customers prior to orders being entered.
Process all orders in an efficient and timely manner within 48 hours.
Managing the stock tray inventory for all customers.
Identifying and assessing customer's needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Handle customer requests/complaints/issues by seeking appropriate solutions and communicating them within a reasonable amount of time. Follow up to ensure resolution.
Adding and maintaining customer information in ERP's database.
Provide support for all internal customers, including gathering information for them and resolving their issues.
Keep records of customer interactions and file documents.
Take the extra mile to engage customers.
Assist in answering phones.
Backup for the Purchasing Department.
Add specs to the ERP system.
Other duties as assigned by management.
QualificationsEducational/Training Requirements/Experience (What your background should look like)
High School Diploma or Equivalent.
Minimum Skills, Knowledge & Ability Requirements
Proven customer support experience.
Strong phone contact handling skills and active listening.
Familiarity with ERP systems and CRM practices.
Customer orientation and ability to respond to different types of characters.
Excellent communication skills.
Ability to multi-task, prioritize, and manage time effectively.
Ability to work in a hybrid workplace setting, with the majority of time spent working on-site in SupplyOne's Newtown Square, PA, office.
SupplyOne Core Values (Behaviors and values that are essential to be successful in our environment):
People First - Fosters culture that prioritizes trust and respect, focuses on well-being, growth, and development of employees, emphasizes collaboration and honest, open, and direct communication, is accountable for actions.
Unique Customer Solutions - Listens to customers and understands their unique needs, goes above and beyond to deliver innovative customer solutions, demonstrates an entrepreneurial mindset.
Passion to Serve - Responds quickly to customer needs, delivers on commitments, exhibits a sense of urgency, demonstrates a commitment to making a positive impact on customers, employees, and communities, embraces empathy, integrity, and compassion in all interactions.
Agility - Quickly adapts to changing customer needs and market dynamics, demonstrates and encourages creativity, flexibility and intelligent risk taking, embraces forward progress and change, open to new ideas.
Growth Focus - Results driven, continuously drives profitable growth, not satisfied with status quo, continuously seeks improvement, embraces stretch goals.
The final base pay offered to the successful candidate will be determined by factors such as work location, job-related skills, qualifications, experience, responsibilities, and relevant education and training. In addition to our compensation, we offer a comprehensive benefits package including the following:
Bonus based on company performance
Medical, dental, and vision insurance
401(k) retirement savings plan with company match
Paid time off (including vacation, company holidays, and parental leave)
Employee Assistance Program (EAP)
Other benefits such as life insurance, disability coverage, and wellness programs
Sprachkenntnisse
- English
Hinweis für Nutzer
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