Administrative Assistant

Industry & Sector:
US-based transportation and mobility services — ground transportation, taxi and on-demand ride services supporting consumer and corporate riders. We deliver safe, reliable, and scheduled ground transport through digital booking and operations platforms.

Role Title:
Remote Administrative Assistant (United States)

About The Opportunity
Join a fast-moving transportation operations team as a fully remote Administrative Assistant. You will provide mission-critical back-office and customer-facing support that keeps bookings, driver records, billing, and communications running smoothly. This role suits detail-oriented candidates with strong systems experience who want tangible impact in a service-driven mobility business.

Role & Responsibilities

• Manage email and phone inquiries for operations and customer service; triage issues and escalate to operations or support teams as needed.
• Maintain driver and rider records in CRM systems — onboard new drivers, verify documentation, and update licensing/insurance data.
• Support scheduling and dispatch workflows: confirm bookings, update reservations, and coordinate with drivers and corporate clients.
• Process invoices, reimbursements, and expense reports; reconcile transactions and hand off to finance with accurate documentation.
• Prepare and maintain operational spreadsheets and regular performance reports (daily/weekly/monthly) for stakeholders.
• Coordinate meetings, manage calendars, prepare agendas and minutes, and drive follow-up actions to closure.

Skills & Qualifications
Must-Have

• Google Workspace
• Microsoft Excel
• CRM software
• Calendar management
• Data entry
• Expense reporting

Preferred

• QuickBooks
• Zendesk or similar ticketing systems
• Scheduling/dispatch software

Benefits & Culture Highlights

• Fully remote US-based role with flexible scheduling to support cross-time-zone operations.
• Impactful, collaborative team that values operational excellence and continuous improvement.
• Opportunities to learn transportation operations, customer success, and finance workflows in a high-growth environment.

We're looking for organized, proactive administrative professionals who thrive in fast-paced service operations and who can use systems and process discipline to improve reliability and customer satisfaction. Apply now to support and scale our transportation operations across the United States.

Skills: microsoft excel,crm software,expense reporting,google workspace