Area Manager

Job Title: Area Manager

Company: Hoffman Mechanical Solutions

Reports to: Director of Technical Operations

Location: Virginia Beach, VA

FLSA Status: Exempt

We are 100% employee-owned through an Employee Stock Ownership Plan (ESOP). This is a retirement benefit for our employees that is wholly paid for by the company in addition to 401(k) options for employee contributions. There are approximately 7,000 ESOPs in the United States, governed by the IRS and the U.S. Department of Labor. Research indicates that ESOP companies tend to grow faster in sales and employment. ESOP employees tend to have 2.2 times as much in retirement savings as employees in traditional companies.

Position Purpose:

• The role of the Area Manager is to lead and manage the day-to-day operations of the local Technical Services Team.
• The Technical Service Team will vary based upon the size of the local business but typically consists of Area Team Leaders(s), field HVAC service technicians, dispatcher(s), biller(s), superintendent/project manager(s), etc. Technicians, and other field personnel, will report directly to the local Area Manager. Local administrative support (if any) report directly to the Director of Administrative Operations but have a dotted line to the Area Manager.
• The Area Manager along with the team leader and Director of Technical Operations will have visibility and full responsibility for the local Profit and Loss results.
• The Area Manager will be the primary point of contact to support local service sales, field operations, and administrative efforts.
• Occasionally, it may be necessary for the Area Manager to assist HVAC service technicians in the field.

Duties and Responsibilities:

• Gain and maintain customer and team member trust and confidence.
• Coach and mentor local HVAC Service Technicians.
• Effectively manage and lead assigned technicians. In larger markets, the Area Manager may also need to manage and provide guidance to a local Field Operations Coordinator(s).
• Work with service coordinator (dispatcher) to determine most efficient work assignments: best pair skill sets for start-ups, quoted jobs, service agreement lead technician, service calls, etc.
• Constant interaction (in-person, phone, email, text, etc.) with customers, coordinators, technicians, etc. as needed to keep information flowing and the work in the field moving forward in the most effective and cost-efficient manner.
• Communicate daily status of high-profile jobs to necessary parties (coordinator, owner, sales engineer, etc.).
• Audit and approve timesheets and other supporting documentation for all direct reports. In detail, check technician Field Reports to ensure all hours are properly recorded, work description is detailed and accurate, purchases are noted, and all supporting documents (receipts, packing slips, startup reports, equipment log sheets, warranty reimbursement forms, etc.) have been completed and are accurate. Effectively communicate as required with appropriate parties until all errors and omissions have been resolved.
• Follow up with appropriate party (coordinator, owner, sales engineer, etc.) on items on Field
• Report that need to be rescheduled, repairs that need to be quoted, etc.
• Review job costs and advise on billing with local Service Administrator prior to posting of invoices.
• Along with the Director of Technical Operations and Team Lead, manage job profitability (Gross Margin/Gross Profit) review of team's performance and held accountable for their team's financial success.
• Monitor Work In Progress (WIP) and advise technicians/admin team to answer questions for any backlog and billing issues.
• Develop and maintain a strong relationship with local Sales Team to drive customer satisfaction and repeat business. Remain proactive and fully engaged in customer