PC Technician

General Purpose 

The PC Technician performs a variety of computer systems administration and support tasks, including analyzing, constructing, documenting, testing, maintaining, troubleshooting, and supporting of PC hardware, operating systems, software applications, peripherals, and communications devices. 

Essential Duties/Responsibilities 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Receives and addresses service requests from individual end users or from the ticketing system.
• Maintains inventory of parts or components, tracks progress of service requests and updates ticketing systems, and logs repairs and services performed.
• Performs desktop and workstation support, PC hardware and software troubleshooting, hardware/software installation, remote and onsite maintenance.
• First and second level technical support and may include low level networking and application administration functions.
• Exercises judgement and decision making in the diagnosis and resolutions of computer hardware and software problems.
• Be technically proficient in updating, configuring, and troubleshooting a diverse PC applications environment that includes suites from Microsoft, Jack Henry, and VMWare.
• General knowledge of network, Voice over Internet (VOIP) telephone systems, server hardware and software.
• Regular and reliable attendance is required as an essential function of this position. 

Other Duties/Responsibilities:

• Performs the full range of work assigned and other duties as assigned. 
• Specialize on Alpine